Senior Training Manager, Patient Engagement
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Job Description
Senior Training Manager at AbbVie, a pharmaceutical company, designing patient-support training programs. Measuring learning impact and improving performance across the organization.
Responsibilities:
- Partner with Patient Support leaders and cross-functional stakeholders to align training priorities with business goals
- Conduct business and needs assessments to identify capability gaps, performance issues, and root causes
- Translate business needs into learning objectives and measures of success
- Lead comprehensive training strategies supporting the Patient Support Organization
- Analyze, design, develop, deliver, and evaluate training programs using adult learning principles
- Create customer-centric, practical learner experiences connected to job responsibilities
- Develop simulations, scenario-based learning, microlearning, and interactive e-learning
- Deliver and oversee instructor-led, virtual, and blended training
- Ensure compliance processes are followed in collaboration with Legal/OEC and according to MRP guidelines
- Evaluate training efficacy using quantitative and qualitative measures
- Define KPIs and success metrics and measure training impact on performance
- Use evaluation insights to refine programs and drive continuous improvement
- Standardize and streamline inconsistent or inefficient training processes
- Prioritize competing tasks based on business impact and urgency
- Anticipate challenges and develop strategies for successful program rollouts
Requirements:
- Bachelor’s degree required
- 5+ years of Learning & Development experience, including instructional design and training delivery
- Strong expertise in adult learning theory and instructional design principles
- Experience conducting business and needs assessments and identifying capability gaps
- Experience creating engaging, immersive e-learning, including Articulate Storyline/Rise, simulations, and video-based learning
- Strong project management skills and ability to prioritize multiple initiatives
- Proficiency in learning management systems (LMS), e-learning platforms, and training software
- Exceptional communication, facilitation, and presentation skills
- Ability to work independently and lead a team with minimal supervision
- Approximately 30% travel
- Flexibility to work outside standard business hours as needed
- 2+ years of Patient Services experience preferred
- Master’s degree in Learning & Development, Instructional Design, Adult Education, or related field preferred
- Experience measuring training effectiveness and reporting on impact
- Strategic thinking, strong business acumen, and a performance-consulting mindset
Benefits:
- Paid time off (vacation, holidays, sick)
- Medical, dental, and vision insurance
- 401(k)
- Eligibility to participate in long-term incentive programs
- Remote work
- Equal opportunity employer benefits and reasonable accommodation support
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