WMS Implementation Engineer
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Job Description
WMS Implementation Engineer onboarding eCommerce customers onto ShipHawk’s warehouse management platform. Configuring workflows, validating data with SQL, and leading implementations from discovery through go-live.
Responsibilities:
- Lead full-cycle WMS implementations for ShipHawk customers
- Perform discovery to uncover receiving, picking, packing, and shipping requirements across domestic and international operations
- Translate operational processes into ShipHawk workflows and configurations
- Write and execute SQL queries for data validation, troubleshooting, and integration support
- Identify gaps or enhancement opportunities and collaborate with Product and Engineering teams
- Recommend process improvements to maximize customer ROI
- Guide customers through user acceptance testing and go-live readiness
- Maintain communication with customer stakeholders and internal teams
- Transition customers to the Support team post-implementation
Requirements:
- 2–3 years of hands-on experience implementing WMS software in customer-facing roles
- Proficiency in SQL, including writing queries for data analysis and configuration validation
- Strong understanding of warehouse operations, including receiving, picking, packing, and shipping
- Excellent verbal and written communication skills
- Proven organizational and project management skills
- Ability to manage multiple concurrent projects
- Self-motivated and collaborative
- Ability to thrive in a fast-paced, evolving environment
Benefits:
- Unlimited PTO
- 11 paid holidays
- Company closure between Christmas and New Year’s
- Medical, dental, and vision insurance 100% covered for employees
- Fully remote team with flexibility and autonomy
- Supportive, collaborative team culture
- Career growth opportunities
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