Absence Auditor
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Job Description
Absence Auditor implementing quality assurance programs through audits and monitoring for a global mental health services provider. Collaborating to enhance operational quality and reduce errors in processes.
Responsibilities:
- Conduct daily audits of operational transactions
- Monitor high risk interactions through quality reporting
- Analyze metrics to spot trends and pinpoint necessary improvements
- Monitor processes from a quality standpoint to identify development needs
- Compile monthly quality score reports to present to Team Leads
- Own and lead processes from start to finish
- Prioritize and organize daily responsibilities in order to meet all deadlines
- Collaborate with Operations management to implement process improvement measures
- Represent the Quality Team in customer meetings and related preparation
Requirements:
- Bachelor's degree preferred
- Exhibit a comprehensive knowledge of Family Medical Leave Act (FMLA) and related laws in all 50 states
- Understand concepts and rules as mandated by appropriate state and federal guidelines for FMLA and in coordination with the customer's policies
- Proficiency in Excel, Word, and PowerPoint
- Demonstrated performance excellence in Specialist/Expert job functions
- Meets/Exceeds daily production goal in their work activity
- Quality- 100% accuracy rate
- Demonstrated ability to own a task from beginning to end
- Exhibited commitment to quality and error reduction with an interest in process development
- Strong attention to detail and ability to work independently
Benefits:
- Comprehensive programs for global mental health, well-being, work-life, and health navigation needs
- Expert leave solutions designed for compliance, clarity, and care
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