Account Investigator, Quality Assurance Refunds
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Job Description
Account Investigator analyzing patient accounts and resolving healthcare billing refunds for Zotec Partners. Investigating credit balances, refunds, and insurance adjustments remotely.
Responsibilities:
- Conduct extensive investigations into patient accounts that may or may not require refunds
- Analyze patient accounts for needed refunds or adjustments to patients or insurance carriers
- Resolve credit balances in a timely manner
- Apply knowledge of commercial and governmental carrier types
- Use understanding of medical accounts receivable to support account resolution
- Perform other duties as assigned
Requirements:
- High School diploma or equivalent required
- Ability to understand, analyze and interpret medical billing documentation and data
- Physician billing experience in AR, Refunds, or Payments
- Strong organizational and interpersonal communication skills, both verbal and written
- Ability to resolve critical issues through problem solving and attention to detail
- Ability to prioritize workload and meet specific goals and objectives
- Professional discretion and independent judgment in day-to-day work
- Ability to collaborate effectively within a team setting
- Legally eligible to work in the United States
Benefits:
- Professional growth
- Holistic wellness
- Community involvement
- Collaborative work culture
- Opportunity to take ownership of work and contribute ideas
- Learning from experienced colleagues
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