Director of Training – Quality Assurance
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Director overseeing Ancora Education’s CDL training quality, compliance, and operational performance. Training leaders, analyzing testing results, and ensuring FMCSA and state regulatory adherence.
Responsibilities:
- Serve as the subject matter expert on all matters related to Ancora Training’s CDL program
- Maintain quality control for a best-in-class CDL program compliant with FMCSA and state regulatory agency regulations
- Develop and assist in training CDL Regional Program Directors, Area Managers, Program Directors, Lead Driver Trainers, and Driver Trainers
- Drive fleet management to support profitable and safe programs system-wide
- Collaborate with Admissions, Business Development, cross-functional support teams, and division senior leadership to set training standards and implement them functionally
- Address underperforming programs or staff by implementing development and accountability steps to achieve sustained outcomes
- Identify growth opportunities and business risks using transportation, training, regulatory, and market expertise
- Onboard and train new CDL instructional teams and directors on programs and curriculum
- Ensure instructional staff and leaders complete required onboarding courses in the company Learning Management System and assign additional courses as appropriate
- Ensure curriculum consistency across client platforms using the CDL SOP, QA SOP, training assessments, and testing and remediation protocols
- Train field teams on compliance and operational best practices for CDL training
- Coordinate and schedule field visits to improve instructional capabilities and performance
- Assist with student or staff Code of Conduct escalations and investigations, including support for Human Resources
- Analyze CDL testing results across markets to identify improvement areas
- Use data to determine training and development needs and progressive corrective actions or performance improvement plans
- Investigate and document state regulations and testing options, including DMV, third-party testing, and reciprocity
- Pursue approved third-party testing opportunities in eligible states
- Ensure training locations have required supplies and resources
- Align equipment, staffing, and schedules with student training volumes
- Improve communication skills among training staff, peers, students, and clients
- Review and recommend improvements to CDL business efficiency
- Coach and mentor exempt program leadership to develop direct reports and improve individual and team performance
Requirements:
- High School Diploma or equivalent
- Experience working with students, instructors, and clients
- Holds an active CDL Class A License
- 5 Years of work experience in CDL driving and training
- At least 24 months experience as a CDL Program Director
- Working knowledge of FMCSA regulations
- Intermediate knowledge of CampusVue, Google Suite products, and Internet navigation
- Detail-oriented and ability to analyze reports in multiple formats
- Actively listens and responds appropriately
- Ability to identify problems and seek solutions
- Maintains professionalism at all times
- Time management skills with the ability to multitask
- Demonstrated ability to effectively communicate through verbal and non-verbal means with students, co-workers, and various levels of clients and external regulatory agencies
- Associate Degree or Higher (preferred)
- 1-3 years experience in customer service or training role dealing with corporate partners (preferred)
- Knowledge of multi-state regulations for CDL (preferred)
- Ability to occasionally lift and/or move up to 25 pounds
- Ability to perform occasional standing, walking, sitting, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, talking, hearing, tasting, and smelling
- Prolonged periods sitting at a desk and working on a computer
Similar Jobs
Lead Tester
Lead Tester validating clinical databases, eCRFs, edit checks, and integrations for Medtronic’s global healthcare technology research. Supporting user acceptance testing and regulatory compliance remotely from India.
Salesforce QA
Salesforce QA testing Sales and Service Cloud applications for a global automation and cloud technology provider. Managing automated tests and JIRA defects across international delivery teams.
QA Analyst, Credit Risk
QA Analyst reviewing mortgage files, fraud risks, and underwriting compliance for nesto, Canada’s digital mortgage lender. Supporting audits and credit-risk mitigation.
QA Analyst, Credit Risk
QA Analyst reviewing mortgage files, fraud indicators, and underwriting compliance for nesto, Canada’s digital mortgage lender. Supporting audits and credit-risk mitigation.
Associate QA Tester
Associate QA Tester validating cybersecurity products for GuidePoint Security, a cybersecurity solutions provider. Creating tests, tracking defects, and supporting automated QA for secure, high-performance applications.
Penetration Tester – Consultant
Penetration Tester conducting network, application, wireless, and social engineering assessments. Protecting client systems for A-LIGN, a cybersecurity compliance services provider.
App Tester
Freelance QA tester evaluating apps and websites for Tester Work in Belgium. Executing test cases, exploratory testing, usability surveys, and interviews.
App Tester
Freelance QA tester testing apps and websites for Tester Work in Sweden. Executing test cases, exploratory testing, and usability surveys on a flexible schedule.
App Tester
Freelance QA tester testing apps and websites for customers in Switzerland. Executing test cases, exploratory testing, and usability studies on flexible project schedules.
Penetration Tester – Infrastructure, Red Team
Penetration tester conducting infrastructure, cloud, Active Directory, and red team assessments for Packetlabs’ cybersecurity consulting practice. Producing technical reports and remediation guidance for clients.
Quality Engineer – FW/EQ
Quality Engineer leading continuous improvement, risk management, and QMS initiatives for VF footwear and apparel factories. Coaching vendors and factory quality teams against global standards.
Quality Engineer – FW/EQ
Quality Engineer leading factory quality improvement for VF’s footwear and apparel manufacturing operations. Coaching vendors and teams on QMS, audits, risk management, and process standards.
Salesforce QA / Testing Analyst
Salesforce QA Analyst testing Salesforce cloud solutions across complex workflows and integrations. Ensuring quality through manual, automated, Agile, regression, and user acceptance testing.
Clinical Quality Assurance Coordinator
Clinical Quality Assurance Coordinator reviewing utilization decisions for AllMed, which provides clinical decision-making and utilization management solutions. Ensuring evidence-based, compliant, accurate healthcare reviews.
Junior Quality Assurance Engineer
Quality Assurance Engineer Jr garantindo a qualidade de aplicações backend e dispositivos POS. Atuando em testes automatizados, CI/CD e observabilidade para a empresa brasileira de pagamentos Stone.
Quality Assurance Engineer – III
Quality Assurance Engineer III driving QA automation and software reliability for Avalon Healthcare Solutions, a healthcare diagnostics intelligence company. Developing test strategies, troubleshooting defects, and mentoring QA engineers.
Scrum Master – Business Analyst – QA Tester
Scrum Master, business analyst, and QA tester supporting Softthink Solutions’ Agile IT services and software modernization projects. Coordinating delivery, requirements, testing, UAT, and release validation.
QA Engineer
QA Engineer testing mobile and web applications for Engenious, a US-based consulting agency. Creating automated tests, validating APIs, and managing defects.
Senior QA Analyst
Senior QA Analyst validating iOS, Android, React, and web experiences for Huge, an AI-native design and technology company. Managing defects, API testing, automation, and client quality communications.
Senior Quality Assurance Engineer
QA Engineer designing enterprise automation and testing software for release quality. Building scalable frameworks, integrating CI/CD, and leading functional, API, performance, and regression testing.