QA Analyst, Credit Risk

Posted 10hrs ago

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Job Description

QA Analyst reviewing mortgage files, fraud indicators, and underwriting compliance for nesto, Canada’s digital mortgage lender. Supporting audits and credit-risk mitigation.

Responsibilities:

  • Review a daily sample of mortgage applications post-funding and pre-funding for compliance with nesto Group policies, underwriting standards, and regulatory requirements
  • Assess file data, financial documents, client information, broker and insurer transmissions, and legal documentation to identify policy deviations
  • Identify unusual behavior patterns, suspicious transactions, and documentation validity through insurer “Heads-Up Files” and internal referrals
  • Conduct preliminary investigations and take necessary action on suspect files to mitigate misrepresentation risk and loss
  • Prepare QA reports with findings and recommendations on suspicious or irregular activity files
  • Perform additional analysis as directed by Risk or QA Management
  • Support audits with partners, investors, and insurers from preparation through resolution of audit findings
  • Assist with management, periodic control, and review of approved lists for appraisers, solicitors, brokers, vendors, and AML lists
  • Execute QA/QC reviews regularly, promptly, efficiently, and objectively
  • Provide guidance, opinions, and recommendations to underwriting staff and stakeholders on credit issues, loss mitigation, flood/property risk, and training opportunities

Requirements:

  • Minimum 3–5 years of mortgage/lending adjudication experience
  • Experience in the mortgage broker channel is preferred
  • Proficiency with Microsoft Office (Excel, Word, SharePoint)
  • Proficiency with Google Workspace (Google Drive, Sheets, Docs)
  • Proficiency with CRMs and workflow tools, including Salesforce
  • Strong understanding of insurer, internal, and external guidelines
  • Working knowledge of fraud implications, detection methodologies, and risk mitigation
  • Analytical thinking and well-developed negotiation and problem-solving skills
  • Ability to operate independently with limited supervision
  • Ability to prioritize urgent applications
  • Ability to make unpopular recommendations when required
  • Bilingual fluency in English and French is required
  • Ability to effectively communicate findings to management and underwriting teams

Benefits:

  • Competitive compensation
  • Performance incentives (where applicable)
  • Comprehensive medical, dental, and vision coverage
  • Health & Wellness Spending Accounts (where applicable)
  • Telemedicine
  • Employee Assistance Programs
  • Mental health support for you and your family
  • Generous vacation (4 weeks)
  • Floater days
  • Statutory holidays
  • RRSP matching
  • Enhanced maternity and parental leave top-up programs
  • Education assistance
  • Mentorship
  • Training
  • Opportunities to build your career across nesto Group
  • Modern technology, collaborative teams, and the resources you need to succeed