Account Manager – Enterprise
Employment Information
Job Description
Account Manager driving growth in enterprise customer accounts. Collaborating with CSMs to maximize customer value and retention.
Responsibilities:
- Identify and execute on upsell and cross-sell opportunities
- Collaborate with CSM to create tailored plans for each account
- Build and nurture relationships with executive-level stakeholders
- Partner with CS, Product and Legal to deliver seamless customer experiences
- Accurately document account activities in the CRM
- Conduct in-person meetings with clients to deepen relationships
Requirements:
- 3-4 years managing and selling into mid-market SaaS accounts ($5M+ in GMV)
- Skilled at engaging and influencing C-level executives
- Experienced in reviewing and interpreting data trends
- Able to diagnose customer pain points and develop tailored solutions
- Strong verbal and written communication skills
- Highly organized in managing multiple accounts and priorities
- Proficient with CRM and reporting tools
- Adapts well in a dynamic environment
Benefits:
- 5-week vacation
- Paid sick leave (15 days)
- 6 weeks full remote/year
- Paid parental leave (16 weeks)
- CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)
- Private health insurance and retirement pension
- Get up to CAD $900 to set up your workstation at home
- Get up to CAD $2600 of learning material and wellness support per year!
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