Admissions Coordinator
Posted 9ds ago
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Job Description
Admissions Coordinator driving prospective-family engagement and enrollment for Spring Education Group’s independent K–12 schools. Managing inquiries, tours, follow-up, CRM records, and campus coordination remotely.
Responsibilities:
- Drive new-student enrollment to meet or exceed established enrollment and conversion KPIs.
- Respond promptly and professionally to inbound inquiries received through phone, web, email, marketing campaigns, and events.
- Build relationships with prospective families and convert qualified leads into scheduled campus tours and visits.
- Conduct thoughtful and consistent follow-up to encourage applications and minimize prospective-family drop-off.
- Follow up on tour cancellations and no-shows to reengage interested families.
- Maintain current knowledge of campus offerings, tuition and fees, and the admissions process to answer questions accurately.
- Coordinate scheduling across multiple campus calendars and locations.
- Partner closely with campus teams on lead-to-enrollment initiatives.
- Maintain accurate and timely records in Salesforce, NetSuite, and other applicable systems.
- Collaborate with Marketing and Communications to support campaigns and top-of-funnel enrollment growth.
- Identify and resolve challenges throughout the enrollment process, escalating family or enrollment concerns when appropriate.
- Manage competing priorities and allocate time effectively to achieve optimal results.
- Handle confidential and sensitive information with professionalism and discretion.
- Contribute to special projects and continuous improvement initiatives as requested by the Lead Enrollment Director.
Requirements:
- Three or more years of experience in admissions, enrollment, education sales, lead conversion, or a comparable role with KPI accountability.
- Demonstrated success in meeting performance targets and driving high-value or high-consideration conversions.
- Bachelor’s degree in business, education, or a related field preferred.
- Education-sector or public relations experience is a plus.
- Proficiency in Salesforce or a comparable CRM platform is strongly preferred.
- Outstanding written and verbal communication skills.
- A demonstrated ability to provide responsive, high-touch customer service.
- Strong organizational and multitasking abilities in a fast-paced, evolving environment.
- A collaborative, solutions-focused mindset with sound judgment and strong attention to detail.
- Ability to work independently while building productive relationships with campus and Shared Services stakeholders.
- Strong problem-solving and conflict-resolution skills, with the flexibility to adjust priorities as needs evolve.
- Professionalism, integrity, and discretion when handling sensitive information.
- Evening availability.
- Ability to work independently and manage variable scheduling.
Benefits:
- Full medical, dental, and vision coverage.
- 401(k) with company match.
- Tuition remission for employees’ children.
- Continued education tuition savings through university partners.
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