Adoption Engineer – Federal
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Adoption Engineer driving customer adoption of Cisco ThousandEyes digital experience assurance platform. Delivering technical consulting, training, best practices, and customer roadmaps.
Responsibilities:
- Maintain services in a FedRAMP compliant environment
- Serve as the customer interface for ThousandEyes technology
- Optimize customer adoption and utilization through best practice recommendations
- Act as a post-sale technical consultant throughout the customer lifecycle
- Ensure the success of ThousandEyes customers
- Execute adoption-driven playbooks, product trainings, and customer roadmaps
- Proactively reach out to customers and build trusted-advisor relationships
- Create technical champions
- Collaborate with the Customer Success Specialist and Sales team on account strategy
- Identify customer strategic initiatives and potential use cases
- Drive adoption and increase the value ThousandEyes delivers to customers
- Identify new and expansion opportunities
- Share customer feedback and enhancement requests with the Product team
- Deliver product update sessions highlighting released capabilities
Requirements:
- Must be a U.S. citizen
- Bachelor’s degree with 5+ years of related experience, Master’s degree with 3+ years, or PhD with 0+ years of related experience
- Experience in at least one customer-facing technical function: Technical Support, Solutions Engineering, or Professional Services
- Experience working with application and network protocols, including HTTP, DNS, TCP/IP, and BGP
- Experience designing, deploying, troubleshooting, or supporting application and network infrastructure
- Experience delivering technical presentations and demonstrations to technical and business audiences
- Experience with scripting languages such as Python, Perl, or JavaScript
- Ability to work independently in a fast-paced environment
- Experience with ThousandEyes and/or other assurance solutions
- Experience with the Cisco Networking portfolio
Benefits:
- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Cisco restricted stock units, subject to eligibility and continued employment
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- Paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year for non-exempt employees
- Flexible vacation time off program with no defined limit for eligible exempt employees
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward
- Additional paid time away for critical or emergency family issues
- Optional 10 paid volunteer days per full calendar year
- Annual bonuses for non-sales roles, subject to Cisco’s policies
- Performance-based incentive pay for employees on sales plans
Similar Jobs
Crash Simulation Engineer – Vehicle Crash Simulation Workflows
Automotive crash simulation engineers discussing vehicle safety workflows for Terac’s paid expert research study. Evaluating simulation debugging and automated result analysis concepts in a remote interview.
Engineer
Structural engineer designing and coordinating building projects for Martin/Martin, Inc. Using BIM, structural analysis software, and building codes while mentoring EIT staff.
Quoting/Estimating Engineer
Quoting/Estimating Engineer developing precision manufacturing cost proposals for Weiss-Aug. Supporting machining operations, feasibility analysis, customer quotations, and cost transparency.
Process Engineer I, Data and Knowledge Management
Process Engineer managing manufacturing data, governance, and knowledge systems for Vaxcyte’s clinical-stage vaccine development. Supporting regulatory readiness, process insights, and data integrity across biotechnology operations.
Senior Electrical Product Development Engineer
Electrical product engineer launching NVIDIA HGX GPU datacenter systems. Developing manufacturing tests, debugging boards, and improving production yield and quality.
Telecommunications Engineer
Telecommunications engineer designing structured cabling and connectivity for Critical Facility Group’s data-center and mission-critical facility projects. Delivering Revit-based design packages through construction support.
Electrical Commissioning Engineer
Electrical Commissioning Engineer validating electrical systems for Overwatch’s mission-critical data centers. Leading L2–L3 QA/QC and supporting L4–L5 commissioning and integrated systems testing.
Project Engineer
Project Engineer leading automated storage and robotics engineering for stow’s warehouse solutions. Coordinating designs, integrations, installations, and customer projects across the United States and Canada.
Commissioning Engineer
Commissioning Engineer commissioning autonomous warehouse robotics, shuttles, conveyors, and warehouse-control integrations for Movu’s automated storage solutions. Traveling 75–90% across US and Canadian customer sites.
Interview Engineer
Interview Engineer facilitating technical interviews through Karat’s platform. Evaluating software developers’ coding skills and partnering on interview content, processes, and products.
Senior Package Engineer
Sr. Package Engineer developing bumping, flip-chip, and WLCSP processes for SiTime’s MEMS semiconductor timing products. Improving yield, quality, and manufacturing efficiency.
Lead Facilities Engineer
Lead facilities resilience, fire/life safety, and capital-project technical review for Newell Brands’ global consumer products manufacturing network. Establish engineering standards and business continuity programs across sites.
Protection and Controls Engineer
Protection and Controls Engineer designing grid modernization systems for AECOM’s global infrastructure projects. Performing power studies, relay coordination, protection settings, and commissioning support.
Protection and Controls Engineer
Protection and Controls Engineer designing grid modernization solutions for AECOM’s energy infrastructure clients. Performing power studies, relay coordination, commissioning support, and technical leadership.
Senior Transportation Engineer
Senior Transportation Engineer leading highway and roadway design projects for AECOM, a global infrastructure consulting firm. Delivering Caltrans-compliant solutions and mentoring transportation engineering teams.
Azure Stack HCI Engineer
Azure Stack HCI Engineer managing and supporting Microsoft hybrid cloud infrastructure. Maintaining virtualization, storage, networking, security, backup, and disaster recovery operations.
Microsoft 365 Engineer
Microsoft 365 Engineer maintaining Unit4’s enterprise Microsoft 365 environment. Supporting global users, resolving complex issues and automating secure cloud operations.
Fire Protection Engineer
Fire Protection Engineer leading fire and life-safety engineering for OpenAI’s AI data center campuses. Reviewing systems, managing code compliance, commissioning, and operational readiness.
Supplier Development Engineer
Supplier Development Engineer improving supplier quality, capacity, and resilience for Legrand’s data-center infrastructure business. Leading scorecards, audits, risk mitigation, and continuous improvement.
Summer Intern – Forward Deployed Engineer, Global Public Sector
Salesforce AI CRM internship building and deploying Agentforce solutions for government, nonprofit, and education organizations. Developing AI agents, data pipelines, dashboards, and proofs-of-concept with Forward Deployed Engineers.