Microsoft 365 Engineer
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Job Description
Microsoft 365 Engineer maintaining Unit4’s enterprise Microsoft 365 environment. Supporting global users, resolving complex issues and automating secure cloud operations.
Responsibilities:
- Own the day-to-day health and administration of Microsoft 365 services, focusing on Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID and associated tenant services
- Act as a technical escalation point for complex incidents and service requests, providing third-level troubleshooting and coordinating resolution with internal teams, vendors and Microsoft support
- Monitor service health, Message Center updates, capacity, licensing, audit information and operational alerts
- Manage mailbox and group administration, permissions and delegation, collaboration settings, license assignments, service and administrator accounts, and user lifecycle exceptions
- Support users and the Service Desk with technical guidance, knowledge articles, standard operating procedures and troubleshooting
- Investigate mail-flow, anti-spam, quarantine, connectivity, client and access issues using Microsoft 365 administration, reporting, audit and diagnostic tools
- Use PowerShell, Microsoft Graph or Power Automate to automate repeatable administration and improve operational controls
- Maintain runbooks, configuration records, support documentation and evidence for changes, incidents, audits and service reviews
- Follow ITIL-aligned incident, request, problem and change-management practices
- Lead or participate in Microsoft 365 projects including tenant optimisation, licensing clean-up, SharePoint content migration, lifecycle and retention improvements, feature rollout, security hardening and process automation
- Assess upcoming Microsoft 365 changes, test impact, recommend adoption or mitigation actions, and communicate technical updates clearly
- Partner with Security, Modern Workplace, Infrastructure, Service Desk, Software Asset Management, HR/PX and business stakeholders
- Promote least privilege, MFA, secure configuration, data protection and governance
- Contribute to service reporting, root-cause analysis, continuous improvement and the M365 operating model
- Participate in production support and planned change activities outside standard hours when business-critical work requires it
Requirements:
- Fluent English communication skills, both spoken and written
- 4 or more years of hands-on experience supporting or administering Microsoft 365 in an enterprise environment
- Practical administration and troubleshooting experience with Exchange Online, Microsoft Teams, SharePoint Online, OneDrive and Microsoft Entra ID
- Working knowledge of identity, authentication, DNS and mail-flow concepts, including groups, delegation, transport rules, message trace, anti-spam controls and hybrid dependencies
- Experience using PowerShell for Microsoft 365 administration and automation
- Familiarity with Microsoft Graph, Power Automate or equivalent automation approaches is advantageous
- Experience handling incidents, service requests and controlled production changes, ideally using ServiceNow or a comparable ITSM platform
- Ability to analyze technical issues end to end, distinguish symptoms from root cause, document findings and communicate practical next steps
- Strong service mindset and ability to explain technical topics clearly to users, Service Desk colleagues, technical teams and business stakeholders
- Ability to balance BAU priorities with project commitments, work independently and collaborate across distributed teams
- Commitment to secure administration, least privilege, accurate documentation and continuous learning
- Microsoft certifications such as Microsoft 365 Administrator Expert, Identity and Access Administrator Associate, Teams Administrator Associate, Information Protection and Compliance Administrator Associate, or equivalent are advantageous
- Background checks/security clearance may be required for customer projects and access to sensitive customer data
Benefits:
- Flexible Leave Paid Time Off policy
- Remote working opportunities
- Global Wellbeing Days
- Tools and guidance for professional growth
- Talented colleagues, role models and mentors
- Sustainability initiatives including the Environmental, Social, and Governance strategy and Act4Good programme
- Safe and inclusive working environment
- Employee Resource Groups open to all
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