AI Engineering, Voice API
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Job Description
AI Engineer developing AI-powered chatbots to enhance customer support in telecommunications industry. Collaborating with teams to implement new technologies and ensure system efficiency.
Responsibilities:
- Designing and enhancing AI-powered chatbots for customer interactions in billing, sales, and technical support to reduce reliance on human agents.
- Automating business processes to improve operational efficiency using AI technologies.
- Contributing to the development and maintenance of scalable AI infrastructures and integrate new machine learning techniques and large language models (LLMs) where applicable.
- Evaluating and working with various AI models including LLMs, reasoning models, machine learning, and function calling models for different purposes.
- Contributing to the roadmap for integrating speech-to-text functionality and real-time voice APIs, especially for telephony systems.
- Working closely with other team members to evaluate and implement new AI technologies and tools, ensuring robust and reliable AI systems.
- Participating in the testing and quality assurance of AI-driven systems, ensuring accurate and efficient performance.
- Managing and maintaining AI agents across various platforms, ensuring their smooth operation and continuous improvement.
Requirements:
- University degree in Computer Science, Engineering or equivalent
- At least 5 years of experience in a similar position
- Experience developing and deploying AI chatbots, particularly in customer service or support roles (billing, sales, technical support)
- Strong background in automation tools and techniques, with practical examples of how you've approached and solved automation challenges
- Familiarity with machine learning models, particularly LLMs and reasoning models
- Practical experience using OpenAI or similar AI models (ChatGPT, Mistral, etc.)
- Experience working with APIs in OpenAI and other AI models for building large-scale applications
- Exposure to frameworks for large-scale AI projects and managing AI agents effectively
- Hands-on experience with Robot Framework or similar testing frameworks
- Understanding of voice technologies and APIs, including experience with OpenAI’s real-time API (or openness to learning and exploring these technologies)
- Comfortability working with a fast-paced, evolving roadmap, especially focusing on integrating new features like speech-to-text functionality.
Benefits:
- Flexible working arrangements
- Opportunity for repeat engagements based on performance
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