AI Patient Access Specialist
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Job Description
AI Patient Access Specialist assisting the Infinitus AI system for insurance verification. Working in a remote role to bridge traditional methods with AI technology.
Responsibilities:
- Assist the Infinitus AI system in completing complex insurance verification phone calls through our proprietary platform.
- Work closely with operations and engineering teams to provide feedback that improves healthcare data collection and AI accuracy.
- Ensure the quality of recorded AI outputs, identifying nuances in payer responses, pushing back as necessary to ensure accurate responses to questions.
- Ensure accurate entry of information into proprietary platforms from a number of sources including but not limited to faxes, forms, or information shared verbally from callers.
- Identify, document, and submit Adverse Events during interaction with callers and/or received documentation.
- Consistently hit daily production and quality benchmarks by swiftly and accurately handling tasks that the AI agent cannot handle.
- Participate in mandatory periodic overtime during high-volume seasons, new product launches, or system extensions to ensure zero backlog.
Requirements:
- Background in Insurance Verification strongly preferred and a minimum of 2+ years of experience in a healthcare field, contact center, or insurance/patient access contact center preferred.
- Comfortable learning and operating new, proprietary software programs with high speed and precision.
- Strong written and verbal communication skills; ability to explain complex insurance concepts clearly.
- Ability to work in strict compliance with HIPAA regulations and safeguard sensitive personal health information (PHI).
- Exceptional attention to detail and the ability to maintain accuracy while managing a high volume of tasks.
- Experience in a high-volume Call Center environment.
- Previous experience as a Case Manager or Reimbursement Specialist.
- 1–2 years of Customer Service or Sales experience.
Benefits:
- Comprehensive Health, Vision, and Dental insurance.
- 401(k) plan options.
- Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only*)*
- Competitive salary, equity, and 401(k)
- Wellness stipend & great benefits (medical, dental, vision)
- Generous PTO & parental leave
- Bi-annual offsites & a collaborative, mission-driven culture
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