Architect, Voice
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Job Description
Software Architect building cloud voice, unified communications, contact center, and AI solutions for Intermedia. Developing scalable real-time services, APIs, and integrations.
Responsibilities:
- Design and develop cloud software integrating voice, unified communications, contact center, and AI capabilities
- Build and maintain APIs and services for call control, media, presence, messaging, routing, conferencing, and UC interoperability
- Integrate AI capabilities including transcription, summarization, conversational intelligence, virtual agents, and AI-assisted workflows into voice and UC experiences
- Develop reliable integrations with telephony, UC, contact center, and third-party communications platforms
- Troubleshoot complex real-time communications issues across application, signaling, media, network, and AI service layers
- Improve scalability, resiliency, security, observability, and performance of real-time communications services
- Build cloud applications and services, solve complex technical problems, and help evolve customer-facing products
- Report to Paul Hillyard
Requirements:
- Bachelor degree in Computer Science, Information Technology, or equivalent practical experience
- 4-7 years of professional software development experience building production applications and services
- Strong experience with C# and .NET and with front-end and back-end development
- Experience designing and consuming REST APIs, distributed services, and relational databases such as Microsoft SQL Server
- Experience with modern web technologies such as JavaScript/TypeScript and React or Angular
- Good understanding of software design patterns, testing, code review, security, and maintainable software engineering practices
- Experience working in Agile development environments and with CI/CD and DevOps practices
- Excellent analytical, troubleshooting, written, and verbal communication skills
- Strong voice/telephony or unified communications development experience, including SIP, RTP, WebRTC, call control, and media concepts
- Experience integrating UC, PBX, contact center, carrier, or communications APIs and platforms
- Experience integrating AI/LLM, speech-to-text, text-to-speech, or conversational intelligence capabilities
- Understanding of real-time distributed systems, networking, latency, high availability, and production troubleshooting
- Bonus skills: Azure and/or Amazon Web Services; Redis, RabbitMQ, or similar caching and messaging technologies; containers and Kubernetes; observability, telemetry, and production troubleshooting; experience with contact center, unified communications, or cloud communications platforms
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