Associate Client Success Manager, Data & Marketing
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Job Description
Managing and growing client relationships for Alkami's Data & Marketing solutions. Collaborating to ensure customer satisfaction in a remote-first work environment.
Responsibilities:
- Support the management of D&M client relationships
- Ensure customer satisfaction, growth, retention
- Act as the main point of contact between clients and internal teams
- Identify opportunities and areas of improvement collaboratively with Client Success Managers
- Help manage and resolve client inquiries and escalations
Requirements:
- 2-3 years of experience in a client-facing role
- Bachelor’s degree in Business Administration, Marketing, Information Systems, or equivalent will be given preference
- Proven ability to stay organized, manage projects, and work independently with minimal supervision
- Ability to manage a high volume of requests from clients of varying sizes
- Excellent written and verbal communication skills
- Outstanding organizational & multi-tasking skills
- Responsible self-starter with a sense of urgency balanced by attention to detail
- Familiarity with CRM tools (Gainsight, Salesforce) including regular usage and updates
Benefits:
- remote-first environment
- unlimited paid time off
- 401(k) with employer match
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