Auto Claims Analyst
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Job Description
Analista de sinistros auto na Sossego, startup que simplifica operações de corretores de seguros. Acompanhamento de processos, atendimento e comunicação com segurados e corretores.
Responsibilities:
- Monitor insured/third-party claims throughout the process with insurers and repair shops
- Respond to requests from insureds and brokers
- Register claims and conduct a preliminary analysis
- Upload documents to the insurer’s system
- Provide insureds and brokers with real-time updates on claim status
- Monitor SLA deadlines to ensure timely action on claims
- Review and resolve pending issues in claims processes
Requirements:
- At least 2 years of experience in automobile claims at an insurance brokerage
- Knowledge of how to file automobile claims with major insurers through broker portals
- Strong communication skills
- Ability to manage multiple tasks
- Quick thinker
- Strong writing skills
- Organized and proficient in managing processes and routines
- Strong interpersonal skills
- Basic knowledge of Excel
- Experience with Freshdesk or another customer support system is a plus
- Experience with Excel / Google Sheets is a plus
- Experience with NPS is a plus
- Startup experience is a plus
- PJ contractor arrangement (MEI accepted)
- Internet connection of at least 20 Mbps required
Benefits:
- Relaxed work environment
- 100% remote work (home office)
- Flexible hours
- Exciting company culture
- Use of current technologies
- Opportunities to grow with the company
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