Auto Claims Representative
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Job Description
Auto claims representative preparing repair appraisals and settling total-loss vehicles for Virginia Farm Bureau. Negotiating claims and authorizing supplemental repairs and payments remotely in Hampton Roads, Virginia.
Responsibilities:
- Prepare repair and total loss appraisals in accordance with company and industry procedures
- Re-inspect vehicles during repairs and authorize supplemental repairs and/or payments as needed
- Process physical damage payments following the company standard operating procedure
- Settle total loss vehicles and move salvage within established time limits
- Negotiate auto claim losses with insureds, claimants, and vendors
- Assist subrogation and SIU with cases requiring physical damage knowledge
- Maintain a high degree of training and learn new auto repair techniques
- Perform other duties assigned by the Supervisor and/or Manager
Requirements:
- Bachelor’s degree or equivalent experience
- 3 years minimum material damage experience
- I-CAR Certified, AIC, AINS, or licensed in multiple states and maintaining that license (to be considered for SACR)
- Strong MS Office skills
- Experience working with estimating software
- Prior field estimated body shop experience
- Prior automotive experience (repair/mechanical)
- Proven ability to settle total loss vehicles
- Strong estimating and negotiation skills
- Excellent interpersonal skills
- High level of initiative
- Professional attitude and appearance
- Proven ability to work well both independently and in a team environment
- Audit Score of 95% (to be considered for ACS) or 97% or higher (to be considered for SACR)
- Prior body shop or estimating experience is preferred
- College or equivalent experience is preferred
Benefits:
- Full-time salaried position with benefits
- Ongoing job development and support
- Paid training
- Continuing education reimbursement
- Medical insurance available on the first day
- Dental insurance available on the first day
- Generous employee 401K contribution
- Excellent Paid Time off (PTO) plan
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