Automotive Digital Retail Implementation Manager
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Job Description
Automotive consulting firm implementation manager supporting Minneapolis-area dealerships with OEM digital retailing systems. Leading training, adoption, performance monitoring, and dealership partnerships with up to 70% travel.
Responsibilities:
- Serve as the primary point of contact for dealerships using an OEM Digital Retailing system
- Act as subject matter expert on the OEM program, dealership operations, and automotive retail best practices
- Lead and facilitate user training and ongoing support throughout the implementation lifecycle
- Ensure dealership personnel meet turnaround times for critical implementation milestones
- Identify and mitigate implementation risks
- Build partnerships with dealership teams through in-person and virtual consultations, coaching, and training
- Deliver presentations and product demonstrations
- Develop actionable plans aligned with dealership processes and operational needs
- Partner with integrated vendors to support program success
- Document, communicate, and escalate issues and concerns
- Monitor performance metrics and use data and analytics to identify opportunities
- Participate in performance reviews and strategic planning sessions
- Prioritize high-impact activities and maintain alignment with goals
- Manage travel and program-related expenses according to Maritz guidelines
Requirements:
- Background in dealership consulting or automotive retail operations
- Strong understanding of the retail automotive industry, terminology, dealership structures, and workflow processes
- Experience with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions
- Knowledge of dealership desking or F&I processes
- Ability to learn rapidly evolving digital solutions
- Proven ability to maintain a positive, solutions-oriented attitude in high-pressure environments
- Strong collaboration skills with Maritz teams, clients, and vendor partners
- Exceptional verbal and written communication abilities
- Skilled in delivering presentations, leading discussions, and addressing objections
- Proficient in Microsoft Office applications
- Strong analytical, problem-solving, and decision-making capabilities
- Must reside in the greater Minneapolis / St. Paul, MN area
- Must have permanent authorization to work in the United States; sponsorship is not provided
- Ability to travel up to 70%
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid parental leave
- 401k
- Tuition reimbursement
- Paid time off
- Year end holiday closure
- Flexible work environment
- Work-life balance flexibility
- Employee well being support
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