Automotive Digital Retail Implementation Manager
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Job Description
Automotive consulting manager implementing OEM digital retail systems for dealerships. Training teams, managing implementation milestones, and driving dealership adoption for Maritz Automotive Solutions.
Responsibilities:
- Serve as the primary point of contact for dealerships using an OEM Digital Retailing system
- Act as subject matter expert on the OEM program, dealership operations, and automotive retail best practices
- Lead and facilitate user training and ongoing support throughout implementation
- Ensure dealership personnel meet turnaround times for critical implementation milestones
- Identify and mitigate implementation risks
- Build partnerships with dealership teams through in-person and virtual consultations, coaching, and training
- Deliver presentations and product demonstrations
- Develop actionable plans aligned with dealership processes and operational needs
- Partner with integrated vendors to support program success
- Document, communicate, and escalate issues and concerns
- Monitor performance metrics using data and analytics
- Participate in performance reviews and strategic planning with Maritz managers
- Prioritize high-impact activities and manage travel and program-related expenses
Requirements:
- Background in dealership consulting or automotive retail operations
- Strong understanding of the retail automotive industry, including common terminology, dealership structures, and workflow processes
- Experience with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions
- Knowledge of dealership desking or F&I processes
- Ability to stay current on rapidly evolving digital solutions
- Proven ability to maintain a positive, solutions-oriented attitude in high-pressure environments
- Strong collaboration skills with Maritz teams, clients, and vendor partners
- Exceptional verbal and written communication abilities
- Skilled in delivering presentations, leading productive discussions, and addressing objections with resilience
- Proficient in Microsoft Office applications
- Strong analytical, problem-solving, and decision-making capabilities
- Must reside in the greater St. Louis, MO area
- Must have authorization to work permanently in the U.S.; sponsorship is not provided
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid parental leave
- 401k
- Tuition reimbursement
- Paid time off
- Year end holiday closure
- Flexible work environment
- Employee well-being support
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