Behavioral Health Coach
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Job Description
Behavioral Health Coach delivering evidence-based video and chat support for Brightline’s pediatric mental health practice. Teaching coping skills and partnering with therapists, psychiatrists, and families.
Responsibilities:
- Deliver 1:1 coaching to caregivers, children, and teens through video sessions and asynchronous chat using Brightline’s structured, evidence-based programs
- Teach practical coping skills, reduce challenging behaviors, and help families set and track SMART goals
- Provide timely chat support between sessions
- Document every member interaction accurately and on time
- Serve as liaison between families in clinical care and their therapy and psychiatry providers
- Help families explore content in the Brightline app and connect them to the appropriate level of care
- Recognize and escalate safety concerns according to Brightline protocols, including mandated reporting requirements
- Develop and lead workshops, group classes, and educational content with cross-functional teams
- Share family feedback to improve Brightline’s programs and tools
- Provide pediatric, teen, and parental mental health coaching as part of Brightline’s virtual and in-person outpatient behavioral health practice
- Coaching does not provide supervision toward clinical licensure
Requirements:
- Master’s degree in psychology or a related field (or expected completion within the next 12 months)
- NBC-HWC, ICF, or NCHEC certification, plus at least 5 years of relevant experience, including direct service in a behavioral health setting
- At least 1 year of experience in a behavioral health setting
- Experience with child- and family-focused CBT, motivational interviewing, and SMART goal setting
- At least 1 year of formal or informal experience working with children, youth, or families
- Skilled at working with families from diverse backgrounds and perspectives
- Willingness to continue building skills in evidence-based behavior change and to give and receive feedback
- Excellent written and verbal skills
- Ability to explain complex topics in age-appropriate, easy-to-understand ways
- Detail-oriented, organized, and independent, with a warm, compassionate, nonjudgmental style
- Ability to learn new technology quickly and work in a fast-growing, evolving environment
- Available to work a fixed shift of 11:00 a.m.–7:00 p.m. or 12:00 p.m.–8:00 p.m. Pacific Time
- Private, quiet workspace and reliable high-speed internet for confidential video sessions
- U.S. work authorization/permanent residency required; Brightline does not sponsor visas
- Preferred experience in digital health coaching
Benefits:
- Medical, Dental, and Vision insurance
- Long-Term Disability
- Life Insurance
- Flexible Spending Account
- 401(k)
- 12 Company Holidays
- Floating Holidays
- Paid Time Off
- Company-wide Holiday Shutdown between Christmas and New Year's
- Parental Leave
- Health and Wellness Stipend
- Home Office Reimbursement
- License Maintenance Reimbursement
- Commuter Benefits
- Professional Development Reimbursement
- Equity may be included in total compensation packages
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