Health Coach
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Job Description
Health Coach engaging Medicare populations telephonically to enhance adherence and manage health conditions. Collaborating with members and providers to foster optimal health outcomes.
Responsibilities:
- Telephonically outreach to Medicare population to improve medication adherence and/or HEDIS diabetes and blood pressure control
- Provide education and address barriers to adherence by utilizing the member's benefits
- Ensure member engagement and discern health needs based on key questions and conversations
- Help member actively and knowledgably participate with their provider in healthcare decisions
- Develop a proactive course of action to address issues presented to enhance health outcomes
Requirements:
- Residence within the Eastern or Central Time Zone
- 3-5 years of clinical or practice experience in Renal, Diabetes, Hypertension, Primary Care, Geriatrics, or Oncology
- Experience supporting Managed Care and Medicare populations
- 1-3 years of experience using Microsoft Office applications
- Reliable hardwired internet connection
- Active healthcare licensure or certification such as RN, LPN, MSW, LCSW, or CDE are highly preferred
- 5 years of clinical or practice experience in Renal, Diabetes, Hypertension, Primary Care, Geriatrics, or Oncology.
- Experience with telephonic coaching, patient education, or case management.
- Strong computer proficiency, including Microsoft Office.
- Ability to work independently with strong time management and organizational skills
- Excellent analytical, problem solving, and critical thinking abilities.
- Strong communication and interpersonal skills with the ability to build rapport and navigate complex situations; bilingual skills are a plus.
- Demonstrated ability to support positive behavioral change using effective communication techniques.
- Experience with motivational interviewing and active listening.
Benefits:
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs and other resources
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