Benefits Care Advocate
Posted 28ds ago
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Benefits Care Advocate helping Gusto small businesses resolve complex payroll and benefits questions. Providing phone, email, and chat support while influencing product improvements.
Responsibilities:
- Own customer inquiries from start to finish and keep customers updated throughout resolution
- Primarily handle live inbound phone support, with flexibility to work on email and chat channels based on business needs
- Meet quality and productivity standards for superior customer service and performance progression
- Collaborate with other advocates and teams across the company to influence product development
- Provide exemplary customer service using a “search first” approach and internal resources
- Expand critical-thinking skills and benefits knowledge to resolve increasingly complex inquiries
- Stay current on new products and features and communicate updates clearly to customers
- Guide customers to solutions and advocate internally to influence product decisions and roadmap
- Work additional weekend overtime and during PTO blackout periods during annual December–March volume spikes
Requirements:
- Minimum 2+ years of experience within the call center, technology, retail, or hospitality space
- At least 1 year of experience in a customer-facing benefits role with a Broker, Carrier, or Benefits provider
- Highly preferred: 2 years of experience in the Benefit space
- Comfortable working with multiple and new technologies in a digital-first environment
- Experience or comfort with Salesforce, Slack, Confluence, and NICE Workstation
- Ability to navigate multiple digital systems and use customer data to inform decisions
- Strong critical thinking and problem-solving skills
- Ability to manage stress effectively in a dynamic environment
- Reliable attendance
- Ethical approach to customer service
- Exceptional written and verbal communication skills
- Ability to explain technical concepts to a wide range of audiences
- Full-time 40-hour/week schedule availability
- Flexibility for additional weekend overtime and paid-time-off blackout periods from December through March
Benefits:
- Competitive base pay
- Benefits
- Equity (RSUs)
- Ongoing learning, development, and performance reflection
- Competitive compensation packages with emphasis on equity-based compensation
- Reasonable accommodations for qualified individuals with disabilities and disabled veterans
Similar Jobs
56d
Certified Nursing Assistant, Care Advocate – Patient Navigation
Care Advocate providing non-clinical navigation support to Medicare patients. Helping them understand care plans and access community resources after clinical visits.
56d
No more related jobs available.