Certified Nursing Assistant, Care Advocate – Patient Navigation
Posted 21ds ago
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Job Description
Care Advocate providing non-clinical navigation support to Medicare patients. Helping them understand care plans and access community resources after clinical visits.
Responsibilities:
- Serve as the primary point of contact for patients after their intake visit.
- Help patients understand and act on their care plan — scheduling appointments, finding in-network providers, and using their Medicare benefits.
- Resolve navigation friction: portals, referrals, appointment logistics, forms, and provider communications.
- Identify practical and social-needs support (food, housing, transportation, etc.) and connect patients to available resources.
- Coordinate with clinical team members involved in a patient's care, while providing non-clinical support only.
- Document every patient interaction and support activity in our platform, accurately and on time.
- Maintain confidentiality and comply with HIPAA, privacy, and all applicable platform standards.
Requirements:
- Certified Nursing Assistant (CNA) certification / state registry in good standing; or equivalent hands-on patient-care and patient-navigation experience.
- 2+ years of patient- or community-facing support experience (care coordination, case management, member advocacy, health coaching, benefits navigation, community health work, or similar).
- Working knowledge of the U.S. healthcare system and Medicare.
- Comfort working independently, managing a caseload, and maintaining strong documentation.
- Reliable computer, internet, and a quiet space for patient calls.
- Experience supporting older adults or patients with complex or serious illness (preferred).
- Familiarity with Medicaid and other public programs (preferred).
- Bilingual — Spanish, or another language common among Medicare patients (preferred).
Benefits:
- This is not a benefitted role.
