RN Care Advocate
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Job Description
RN Care Advocate assessing, coordinating, and advocating for Carewell members. Delivering virtual nursing support, care plans, and resource connections remotely.
Responsibilities:
- Conduct phone and video assessments of members' health status, medications, recent utilization, and social determinants of health needs
- Build member-centered care plans with clear goals and next steps, updating them as needs change
- Complete medication reviews and flag discrepancies, adherence barriers, or potential interactions for provider follow-up
- Coordinate with primary care providers, specialists, pharmacies, DME suppliers, and home health agencies to close care gaps
- Support members through care transitions, including follow-up after hospital or emergency department visits
- Connect members to community resources for food, transportation, housing, and in-home support
- Reinforce provider instructions and treatment plans in plain language, using teach-back to confirm understanding
- Help members prepare for appointments, understand benefits, and advocate for themselves
- Recognize clinical red flags and escalate urgent concerns to the appropriate provider the same day
- Document every member interaction accurately and within service-agreement timeframes
- Follow consent, HIPAA privacy, and documentation requirements on every interaction
- Drive care-gap closure, resource connection, member-reported experience, and timely, accurate documentation outcomes
Requirements:
- Active, unrestricted RN license in at least one U.S. state
- Nurse Licensure Compact (multistate) license strongly preferred
- Located in the United States
- 3+ years of RN experience, including care management, case management, transitions of care, home health, or primary care
- Demonstrated ability to build trust with older adults, including those who are skeptical, confused, or hard to reach
- Strong clinical judgment and ability to recognize when to escalate
- Proficient with EHRs, care management platforms, and phone/video communication tools
- Ability to learn new systems quickly
- Self-directed ability to manage a member load and schedule independently
- Own reliable computer, high-speed internet, and private HIPAA-appropriate workspace
- Case management certification (CCM) or similar is nice to have
- Experience with Medicare, dual-eligible, or older adult populations is nice to have
- Telehealth or telephonic nursing experience is nice to have
- Experience with SDOH screening tools or community resource navigation is nice to have
- Bilingual ability is nice to have; Spanish preferred
Benefits:
- Competitive compensation
- The ability to work 100% remotely
- Set your own schedule, part-time to full-time
- Flexible, self-directed work
- Meaningful, mission-driven work with visible impact on members' lives
- The chance to practice nursing focused on advocacy and problem-solving
- Close partnership with a care navigation team that handles the non-clinical legwork
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