Care Advocate
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Job Description
Care Advocate supporting patients and providers for Seven Starling, a virtual women’s behavioral health provider. Coordinating appointments, records, referrals, and compassionate healthcare support.
Responsibilities:
- Serve as the primary point of contact for patients and providers, addressing questions, concerns, and needs professionally and empathetically
- Assist with scheduling and rescheduling patient appointments, managing conflicts and optimizing schedules
- Maintain accurate patient records and documentation in compliance with privacy regulations
- Assist in resolving patient or provider issues and complaints, escalating complex concerns as appropriate
- Monitor support data and trends as the “voice of the patient” and surface learnings to relevant team members or supervisors
- Support patients and providers navigating the healthcare system, including procedures, insurance processes, and resources
- Coordinate care activities, including follow-up appointments, outside referrals, and coordination with healthcare providers
- Collaborate with healthcare professionals and administrative staff to ensure seamless patient care and communication
- Participate in ongoing training and development
- Propose updates to key processes
Requirements:
- Minimum of 1-2 years of experience in a patient support, customer service, or healthcare-related role
- Experience in a remote work environment
- Excellent organizational and multitasking abilities, especially in a high-volume setting
- Strong attention to detail
- Strong written and verbal interpersonal and communication skills
- Ability to interact effectively with patients, families, and healthcare professionals
- Ability to handle sensitive information with confidentiality and professionalism
- Proficiency in standard office applications, such as Google Suite
- Demonstrated problem-solving skills and a proactive approach to patient support
- High school diploma or equivalent
Benefits:
- Competitive paid time off
- Competitive parental leave and return to work policy
- One-time stipend to enhance your work from home experience
- Medical, dental, and vision insurance
- 401K
- Annual stipend for your choice of wellness benefits
- Annual professional development stipend
- Virtual team events
- Meaningful equity package with significant upside potential
- Overtime eligibility
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