Bilingual Call Center Representative
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Job Description
Bilingual representative supporting California healthcare members with benefits, eligibility, and services questions. Providing phone assistance, issue resolution, and accurate interaction documentation.
Responsibilities:
- Assist members by phone with questions about healthcare benefits, eligibility, and available services
- Deliver friendly, professional customer service in both English and Spanish
- Research member questions, resolve concerns, and help members understand their next steps
- Accurately document customer interactions and resolutions in company systems
- Work with teammates and leadership to provide a positive customer experience
Requirements:
- Must currently reside in California
- Fluent in English and Spanish
- At least one year of experience working in a call center or contact center environment assisting customers by phone
- Strong communication, listening, and problem-solving skills
- Comfortable navigating multiple computer systems while assisting customers by phone
- Must complete a pre-employment assessment if selected to move forward
Benefits:
- Comprehensive training and ongoing coaching
- Opportunities to learn, grow, and develop your career
- Flexible work arrangements / 100% remote within California
- Generous, flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
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