Bodily Injury Adjuster – Rental Vehicle Claims
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Job Description
Bodily injury adjuster handling rental vehicle accident claims for Reserv, an AI-driven insurtech TPA. Investigating liability, valuing injuries, setting reserves, and negotiating settlements remotely.
Responsibilities:
- Manage a caseload of bodily injury claims from first notice through resolution, with early contact and a documented plan on every file
- Perform detailed coverage analysis, risk shifting, and policy investigation
- Investigate liability and coverage using rental agreements, police reports, statements, scene evidence and telematics where available
- Obtain and review medical records, bills, imaging and wage documentation
- Evaluate causation, treatment reasonableness and future care
- Value claims using injury severity, jurisdiction, venue, comparative fault and verdict trends
- Set and adjust indemnity and expense reserves promptly as facts develop
- Negotiate settlements within authority and prepare authority requests with clear rationale for higher amounts
- Identify early settlement opportunities and flag files at risk of litigation, attorney involvement or excess exposure
- Coordinate with defense counsel, nurse case managers, investigators and SIU as needed
- Handle Medicare Secondary Payer reporting, lien resolution and release documentation
- Meet regulatory, carrier and program requirements and keep file notes current
Requirements:
- Candidates must reside in an eligible U.S. state throughout employment
- Unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States
- 3–5 years of bodily injury claims experience, preferably commercial auto or rental/rideshare
- Solid understanding of liability principles, medical terminology and injury valuation
- Proven negotiation skills and ability to manage attorney-represented claimants
- Knowledge of Medicare Section 111 reporting and lien handling
- Bachelor’s degree preferred
- AIC, CPCU or similar designation a plus
- Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license
- Willing to obtain any additional required licenses within 60 days, including state testing
Benefits:
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy
- Generous family leave policy after 8 months of continuous work
- 100% remote (home-based) role
- Apple laptop, large second monitor, and other quality-of-life equipment you may want
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