Call Center Representative
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Job Description
Call center representative supporting SafeSplash swim lesson customers. Handling enrollments, service requests, and customer support across phone, email, chat, and text.
Responsibilities:
- Engage with prospective and existing customers via phone, email, chat, and text to support questions and requests about swim lessons
- Provide personalized service and solutions to identify swim level, enroll customers in swim lessons, and drive customer satisfaction
- Process and document customer requests for enrollment changes in accordance with policy
- Communicate professionally with swim school locations and internal team members to solve customer requests and issues
- Maintain a positive, customer-focused attitude to enhance brand loyalty and satisfaction
- Maintain the accuracy, security, and integrity of customer information
- Meet performance expectations for service, sales, quality, and attendance standards
Requirements:
- Customer focused mindset – provides a reliable, high quality customer experience through empathy, responsiveness, and curiosity
- Sense of accountability – takes responsibility for actions and learns from mistakes and feedback to continually improve
- An aptitude for problem solving
- Adapts readily to change
- Strong communication skills, both verbal and written, with the ability to understand customer needs and effectively communicate personalized solutions
- Ability to maintain regular attendance, work independently, and achieve goals in a remote setting
- 1-2 years call center, sales, or customer service experience (strongly preferred)
- Working knowledge of Microsoft Office software applications (strongly preferred)
- Ability to speak and write Spanish (strongly preferred)
- High School Diploma
Benefits:
- Paid training
- Work from home
- Flexible hours
- Opportunities for growth
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