Enrollment Sales Specialist, Contact Center
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Job Description
Enrollment sales specialist guiding families through Endeavor Schools’ early childhood and K-12 enrollment journey. Managing calls, follow-ups, tours, and registration conversations.
Responsibilities:
- Conduct high-volume outbound calls to prospective families to schedule tours, confirm upcoming tours, and conduct post-tour follow-up
- Receive inbound calls from families with questions about programs, availability, and next steps
- Execute targeted call campaigns, including tour confirmations, post-tour to registration outreach, and lost-opportunity re-engagement
- Communicate across phone, text, email, and chat with a consistent brand voice
- Articulate the value of Endeavor schools across multiple brands and pedagogies, tailoring conversations to each family
- Answer parent FAQs about curriculum, age groups, schedules, enrollment processes, and school differentiators
- Use approved scripts and talk tracks while adapting naturally to each conversation
- Handle objections and guide families toward the right next step
- Document conversations, outcomes, and dispositions accurately in CCaaS and CRM systems
- Partner with school leaders and on-site teams to ensure smooth handoffs and aligned communication
- Meet monthly conversion goals and performance KPIs while maintaining a strong family experience
Requirements:
- Associate’s degree or equivalent education required; Bachelor’s degree preferred
- 1–2 years of experience in a call center, inside sales, admissions, or customer-facing role focused on phone-based communication
- Experience in a call center or inside sales environment, ideally in education, healthcare, or another service-oriented industry
- Comfort being measured against conversion metrics and performance KPIs
- Experience working with CCaaS platforms such as NICE, Talkdesk, Dialpad, or similar
- Hands-on experience with CRM systems and the ability to move efficiently between tools while on live calls
- Strong written and verbal communication skills across phone, text, and email
- Ability to follow scripts and frameworks while still sounding human and natural
- Confidence speaking with parents, answering nuanced questions, and representing multiple brands accurately
- Organized, reliable, and comfortable working in a fast-paced, remote environment
- A genuine interest in education and helping families make informed decisions
- Prolonged sitting at a desk using a computer
- Hear and speak
- Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
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