Claims Adjuster II – Multi-Line
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Job Description
Multi-Line Claim Representative II managing claims cradle to grave within dedicated account in food service industry. Joining CCMSI, a leader in risk management solutions for global clients.
Responsibilities:
- Investigate, evaluate, and adjust assigned multi-line claims in accordance with corporate standards, client guidelines, and jurisdictional requirements
- Manage claims cradle to grave across all jurisdictions, including licensed states such as NY and FL
- Maintain a consistent claim workflow, ensuring diaries are current and files are progressing in a timely manner
- Establish and maintain reserves within authority guidelines
- Review and approve medical, legal, and damage-related invoices for accuracy and claim relevance
- Negotiate settlements with claimants, attorneys, and vendors in alignment with client expectations and authority levels
- Issue claim payments in accordance with CCMSI procedures and guidelines
- Communicate proactively and professionally with clients, claimants, and other involved parties (frequent, high-touch communication required)
- Manage inbound and outbound phone activity as a primary component of the role
- Identify and pursue subrogation opportunities where applicable
- Maintain accurate and timely documentation within the claim system
- Prepare reports and status updates as required by the client
- Ensure compliance with corporate claim standards and service commitments
Requirements:
- 3–5 years of multi-line claim handling experience
- Experience managing a moderate caseload
- Proven ability to work files to conclusion while maintaining diary discipline and best practices
- Strong organizational skills with the ability to prioritize and multitask
- Excellent verbal and written communication skills in a client-facing environment
- Ability to manage frequent phone communication as a primary responsibility
- Strong analytical and decision-making capabilities
- Proficiency in Microsoft Office applications
- Reliable, predictable attendance during assigned client service hours
- Current adjuster license in home state; ability to obtain and maintain multi-state licensure (including NY and FL)
- Valid NPN (National Producer Number) required
Benefits:
- 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)
- 10 paid holidays in your first year
- Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth: Advancement opportunities into senior or specialized claim roles
- Culture: A supportive, team-based work environment
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