Client Billing Support Specialist I
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Job Description
Billing support specialist resolving insurance and platform issues for Grow Therapy’s mental healthcare marketplace. Supporting clients and therapists through phone and live chat.
Responsibilities:
- Troubleshoot and resolve issues raised by Clients and Therapists via phone and live chat
- Investigate problems to identify root causes
- Work with Product teams to improve the platform
- Assist and educate customers on the Grow Therapy platform
- Provide customer service to Clients and Therapists
- Serve as the go-to resource and advocate for Clients and Therapists
- Support customers throughout their journey with Grow Therapy
- Identify opportunities for continued customer growth
Requirements:
- One year of experience with insurance across multiple commercial and government payors
- Strong knowledge of medical terminology
- Knowledge of ICD-10/CPT codes, preferably in mental health
- Experience working within Claim MD or Availity verifying benefits
- Experience reading EOBs and comprehensively explaining benefits to patients
- Experience working within various payor portals
- Self-motivated and eager to learn
- Comfortable with ambiguity and asynchronous communication
- Problem-solving ability and curiosity about health tech
- Kindness and empathy with customer experience as a priority
- Successful working independently and remotely
- Ability to adapt to changing priorities and customer needs
- Comfortable meeting quantitative metrics, including daily conversation volume
- Ability to thrive in a fast-paced startup
- Bilingual ability, preferably Spanish, is a bonus
Benefits:
- Comprehensive medical, dental, vision, life, and disability coverage
- No cost access to therapy through the Grow platform (available to US employees)
- Retirement savings programs
- Equity opportunities
- Flexible time off
- Company paid holidays
- Company-wide Winter Break
- Up to 18 weeks of paid parental leave
- New child stipend
- Dedicated weekly flexible time for self care
- Annual Wellness & Development Stipend
- Pre-tax commuter benefits for teammates working from hub locations
- Home workspace support
- Meal benefits
- Wellness memberships
- Virtual care
- Pet insurance discounts (where available)
- Global travel assistance
- Travel 2–3 times per year for company and department offsites
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