Payment and Billing Coordinator
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Job Description
Payment and Billing Coordinator supporting a family law practice with Clio invoicing, payment tracking, and client billing communications. Remote role serving eligible Latin American locations.
Responsibilities:
- Protect confidential client and financial information
- Provide billing and administrative support for a family law practice
- Respond to routine billing inquiries and escalate out-of-scope matters
- Communicate with clients regarding invoices, payments, outstanding balances, and payment options
- Monitor outstanding invoices and track payment statuses
- Maintain organized and current billing and administrative records
- Follow up internally to obtain information needed to process expenses
- Track expense and payment due dates and flag overdue items
- Review client-matter expenses and maintain accurate expense records
- Identify billing discrepancies or missing information and escalate them
- Send invoices and billing communications using approved templates
- Review billing information for accuracy before issuing invoices
- Prepare and generate client invoices in Clio
- Maintain current client billing records in Clio
Requirements:
- Minimum 1 year of previous experience in billing, accounts receivable, administrative support, or a similar role
- Experience working in a law firm or professional services environment is a plus
- Familiarity with Clio or comparable legal practice management software is preferred
- Proficiency in data entry, document management, recordkeeping, and general administrative tasks is required
- Comfortable communicating with clients by email and phone regarding invoices, outstanding balances, payments, and payment options
- Ability to manage recurring responsibilities independently, meet deadlines, and maintain consistent follow-through in a remote work environment
- Billing and invoice preparation
- Accounts receivable support
- Expense and payment tracking
- Accurate data entry and recordkeeping
- Professional written and verbal communication in both English and Spanish
- Client service and payment follow-up skills
- Discretion when handling confidential client and financial information
- Ability to work independently with minimal supervision
- Ability to manage recurring tasks and meet deadlines
- Willingness to ask questions and seek clarification
- Location and timezone: Remote, Eastern Standard Time (EST)
- Working Monday to Friday
- Light to moderate expected call volume
- Clio required
Benefits:
- Remote work opportunity
- Great Place to Work Certification environment
- Recruiter guidance through the application process
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