Global Billing Manager
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Job Description
Global Billing Manager overseeing invoicing, compliance, and automation for New Era Technology’s global technology services customers. Leading billing teams across the Americas, EMEA, and APAC.
Responsibilities:
- Oversee end-to-end global billing operations, including invoice generation, approval workflows, and distribution across all regions
- Manage billing for managed services contracts, professional services, cloud subscriptions, and hardware/software sales
- Ensure compliance with international billing regulations, tax requirements, and ASC 606 revenue recognition standards
- Develop and implement global billing policies, procedures, and best practices
- Lead monthly billing cycles and coordinate with regional teams
- Resolve complex billing disputes and address customer inquiries with Sales and Customer Success
- Partner with Finance on revenue forecasting, month-end close activities, and financial reporting
- Manage CRM, ERP, and billing system integrations
- Drive billing automation initiatives and system enhancements
- Lead and develop billing professionals across multiple time zones and regions
- Coordinate with Legal and Contracts teams on billing terms and conditions
- Optimize billing workflows and enhance customer satisfaction for 20,000+ global customers
Requirements:
- Residence in the United States
- Legal authorization to work in the U.S.
- Bachelor's degree in Finance, Accounting, Business Administration, or related field required
- Minimum 7-10 years of progressive experience in billing, revenue operations, or finance roles
- At least 3-5 years in a management or supervisory capacity
- Experience in technology services, managed services, or SaaS industry strongly preferred
- Proven track record managing global billing operations across multiple regions and currencies
- Demonstrated experience with recurring revenue, usage-based billing, and professional services billing
- Experience implementing or optimizing billing systems and automation tools
- Knowledge of billing systems, ERP platforms, and financial software
- Strong proficiency in Microsoft Excel, financial modeling, and data analysis tools
- Experience with billing/ERP systems such as Dynamics 365 Business Central, Dynamics-GP, ConnectWise, SAP, Oracle, NetSuite, Zuora, or similar platforms
- Understanding of IT services industry billing practices and contract structures
- Ability to read, understand, and interpret job-related documents, instructions, policies, and communications in English
- Ability to communicate effectively in English, both verbally and in writing
- Ability to manage multiple priorities in a fast-paced, dynamic environment
- Process improvement and automation experience
- Project management skills
- Occasional work outside normal business hours may be required
Benefits:
- Full Benefits
- Medical
- Dental
- Vision
- 401K match
- 7 company holidays + generous PTO
- Continuous training
- Professional development opportunities
- Minimal travel may be required on an as-needed basis
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