Client Implementation Lead
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Job Description
Client Implementation Lead managing complex healthcare client implementations for Castlight Health. Responsible for overseeing end-to-end delivery and driving implementation strategies for high-priority clients.
Responsibilities:
- Own end-to-end delivery for the organization's most complex, high-priority client implementations, serving as the primary accountable party.
- Develop and maintain the implementation methodology, including playbooks, escalation frameworks, and quality standards.
- Partner with sales, consulting, and product teams to design implementation approaches for new clients, markets, or product lines.
- Synthesize client feedback, operational data, and stakeholder input to drive continuous improvement in implementation outcomes.
- Lead root cause analyses on implementation failures and develop corrective action plans.
- Represent implementation in cross-functional strategic discussions and product development forums.
- Mentor senior consultants and lead the knowledge development agenda for the implementation team.
Requirements:
- Bachelor's degree required; advanced degree preferred.
- 7+ years of experience in client implementation or professional services, with demonstrated ownership of complex accounts.
- Expert-level knowledge of implementation methodology and client onboarding lifecycle management.
- Strong track record of influencing cross-functional teams and driving systemic improvements.
- Excellent stakeholder management and executive communication skills.
- Healthcare or health services industry experience strongly preferred.
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