Client Partner
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Job Description
Client Partner managing AI data delivery, client relationships, and profitable account growth at Appen. Coordinating teams, budgets, forecasts, and strategic expansions across regions.
Responsibilities:
- Build and nurture high-value client relationships
- Ensure successful delivery of AI data projects
- Act as a trusted advisor connecting client objectives to project execution
- Coordinate internal teams to deliver strong outcomes
- Grow client accounts by identifying new opportunities
- Expand project portfolios and ensure engagements are delivered profitably
- Serve as the primary point of contact for key client stakeholders
- Define project approaches, deliverables, staffing needs, pricing considerations, and success criteria with internal teams
- Manage scope, timelines, budgets, risks, and changes throughout the project lifecycle
- Identify opportunities to expand services and renew engagements with Sales and Marketing
- Lead performance and post-project reviews
- Evaluate business impact and strengthen future engagements
- Contribute to client retention, NPS, and sustainable revenue growth
Requirements:
- Experience managing client relationships and projects in a professional AI, LLM, data, or related technology solutions environment
- Relevant degree or equivalent professional experience (minimum 2+ years)
- Experience managing project scope, budgets, timelines, deliverables, and stakeholder expectations
- Comfort engaging with technical concepts in AI and data
- Proactive about staying current on industry trends
- Strong commercial and analytical skills
- Excellent written and verbal communication skills
- Ability to influence stakeholders and communicate complex information clearly
- Ability to adapt to changing priorities and evolving client needs
- Experience in project management, account growth, or strategic consulting
- Comfort working with revenue/margin data and forecasting tools, such as Excel and pipeline systems
- Willingness to adjust working hours to maintain meaningful overlap with clients and colleagues across regions
Benefits:
- Permanent - Regular Full-time
- Flexible working arrangements
- Tools, resources, and development opportunities to build capability over time
- Opportunity to work on complex AI challenges across industries and geographies
- Collaborative culture focused on innovation, accountability, and excellence
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