Associate Client Manager
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Job Description
Associate Client Manager supporting client portfolios for TrueAccord, which uses machine learning to transform debt resolution. Preparing reports, resolving inquiries, and ensuring accurate service delivery.
Responsibilities:
- Manage a portfolio of mainly passive clients, ensuring consistent delivery of TrueAccord’s services and maintaining high levels of client satisfaction
- Assist Client Managers in the day-to-day management of account portfolios, including tracking performance metrics and maintaining documentation
- Prepare routine reports, dashboards, and meeting materials for core client check-ins, ensuring data integrity and consistency
- Act as the initial point of contact for routine client inquiries, working with the Client Manager to troubleshoot and resolve issues promptly
- Partner with internal support teams to process requests and ensure client deliverables meet standard quality requirements
- Engage in training sessions, mentorship, and self-directed learning to build expertise in debt collection, product features, and client strategy
- Learn TrueAccord’s platform, product suite, and client operational standards
- Ensure operational efficiency, data accuracy, and timely execution of day-to-day client needs
Requirements:
- Bachelor's degree or equivalent relevant experience
- Entry-level experience in Client Success, Customer Support, Operations, or a related field
- Experience in at least one of the following: Debt collections or Default Management
- Strong organizational skills and attention to detail, especially with data entry and reporting
- Strong written and verbal communication skills
- Ability to learn complex software tools and internal platforms quickly
- Collaborative mindset and desire to grow into a more independent, client-facing role
- Reliable internet connection and a professional work environment
- Ability to protect confidential company, employee, customer, and business information while working outside of a company office
Benefits:
- Flexible vacation
- Medical/dental/vision insurance
- Traditional/Roth retirement savings options
- Company-paid disability and life insurance
- Flexible Spending Account & Limited FSA
- Family-friendly parental leave
- Volunteer and voting time off
- On-demand wellness platform access for you and 5 friends and family
- PerkSpot discount program for 900+ merchants nationwide
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