Client Relations Manager
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Job Description
Client Relations Manager leading a team of Client Success Consultants to drive client retention and revenue for BELAY. Fostering performance through coaching and proactive client support.
Responsibilities:
- Lead and develop a team of Client Success Consultants by establishing clear objectives, performance expectations, and accountability for results.
- Conduct regular one-on-one and team meetings to provide coaching, feedback, training, and support.
- Monitor team performance against established client retention, revenue, service, and productivity goals, using data to identify trends and determine appropriate actions.
- Ensure Client Success Consultants provide proactive, consultative support throughout the client lifecycle, including onboarding, ongoing communication, issue resolution, and account growth.
- Review client and contractor feedback, account health indicators, and escalation trends to identify risks and improve the overall service experience.
Requirements:
- Bachelor’s degree or equivalent combination of education and relevant experience.
- 3 or more years of experience in client success, account management, sales, or a related client-facing environment.
- 1 or more years of experience leading, supervising, or coaching employees.
- Experience managing client retention, account health, or revenue-growth initiatives.
- Experience using performance metrics and business systems to monitor results and make informed decisions.
- Demonstrated ability to coach employees, address performance concerns, and manage client escalations.
Benefits:
- Health insurance
- Paid time off
- Professional development opportunities
- Flexible work hours
- Remote work options
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