Clinical Services Lead – Regulatory
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Job Description
Clinical Services Lead ensuring partner satisfaction by managing deliverables and team productivity. Collaborating with clinical teams to maintain high-quality service delivery.
Responsibilities:
- Oversee deadlines, team productivity, and case completion providing follow-up as necessary
- Coach team members on missed deadlines
- Create case assignments
- Monitor partner case volumes and hours to ensure teams are properly staffed
- Review key operating metrics to provide data driven recommendations
- Serve as our partners’ primary point of contact for Client Services
- Maintain high levels of partner satisfaction through ongoing communication
- Responsible for overall deliverables to partners
- Champion the use of QC technology to streamline internal workflows
- Proactively identify risk to partner satisfaction
- Act as primary owner within Client Services for new implementations
- Participate in process improvement work
Requirements:
- Familiar with hospital Core Measures and/or the Get With the Guidelines Stroke registry
- Intermediate proficiency with MS Office (Microsoft Excel)
- Exposure to multiple patient medical record systems (EMRs) and clinical databases
- 1+ years providing coaching and guidance to teams (preferred)
- Experience with evaluating operating financial metrics (preferred)
- RN, LPN, RT, RVT, or RCIS credentials (preferred)
- Strong analytical and critical thinking skills
- Demonstrates high standards for accuracy and attention to detail
- Demonstrates technical savvy and adeptness to learn new systems and technology
- Thrives working independently and takes ownership of projects
- Demonstrates strong self-organizational and time management skills
- Maintains a high degree of responsibility in keeping PHI secure and confidential
Benefits:
- Paid time off
- Professional development opportunities
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