Consultor Comercial – Advocacia, Custos Fulfillment
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Job Description
Consultant managing commercial client communications in a legal environment. Focused on providing guidance on labor claims and ensuring clear communication with potential clients.
Responsibilities:
- Realizar atendimento ativo e receptivo de reclamantes (WhatsApp, telefone e outros canais)
- Explicar de forma simples e estratégica: Direitos do trabalhador; Benefícios de ingressar com ação judicial; Etapas e prazos do processo
- Atender alto volume de leads, mantendo qualidade, empatia e clareza
- Identificar perfil, necessidade e urgência do cliente
- Conduzir o atendimento com técnicas de persuasão ética e consultiva
- Registrar informações no sistema e cumprir fluxos de atendimento
- Atuar com foco em conversão, metas e indicadores de performance
Requirements:
- Experiência prévia em atendimento ao cliente ou vendas consultivas
- Perfil comercial, comunicativo e orientado a metas
- Facilidade para lidar com alto volume de atendimentos
- Excelente comunicação escrita e verbal
- Capacidade de explicar assuntos jurídicos de forma simples, clara e empática
- Organização, disciplina e responsabilidade para trabalho remoto
- Computador, internet estável e ambiente adequado para home office
Benefits:
- Remuneração compatível com o mercado + possibilidade de variável por resultado
- Plano de crescimento baseado em performance
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