Customer Success Analyst – Civil Engineering and Architecture
Employment Information
Job Description
Customer Success Analyst in remote role to enhance customer experiences in the construction industry. Join Vobi to revolutionize construction with a SaaS platform.
Responsibilities:
- Ensure the best possible customer experience from onboarding through daily adoption, providing proactive guidance for optimal use of the platform;
- Conduct onboarding, ongoing check-ins, and communication with our new customers;
- Support the product team in continuous platform improvement by collecting customer feedback and identifying ways to increase engagement and delivered value;
- Monitor KPIs and prevent churn across the customer portfolio.
Requirements:
- Bachelor's degree in Civil Engineering or Architecture
- Excellent verbal and written communication skills
- Investigative, curious mindset for problem solving
- Empathy to understand and guide customers
- Strong organizational and time-management skills
- Previous experience in customer experience operations, preferably at technology or SaaS companies (a plus).
Benefits:
- Competitive market-based compensation
- Opportunity for equity participation
- Casual work environment with numerous growth opportunities and support for career development
- Semi-annual in-person company events
- Gympass membership
- Birthday day off
- Remote and flexible work
- Freedom to propose new ideas and take on significant responsibilities.
Similar Jobs
Customer Service Representative
Sysco
Customer Service Representative providing support to Territory Managers for hotel and operational supply sales. Involves handling inquiries, processing orders, and ensuring customer satisfaction.
Customer Service Specialist – Temp to Hire
American Marketing Association
Customer Service Specialist providing support to AMA members and customers through various channels remotely. Transitioning from a temporary to a full-time role after initial three months.
Support Specialist
Labelbox
Support Specialist managing inbound support queries and onboarding for Alignerr team at Labelbox. Contributing to high-quality AI feedback through efficient workflow enhancements and problem resolution.
Customer Support Specialist
cloaked
Customer Support Specialist providing expert-level support in payment issues for privacy-focused startup. Collaborating with technical teams to ensure secure customer interactions and compliance.
Customer Experience Associate Manager – Healthcare
Dexcom
Customer Experience Associate Manager supporting customers with diabetes management using Dexcom technology. Conducting research, managing surveys, and collaborating with teams for user experience enhancement.
Head of Customer Experience
tem
Head of Customer Experience leading exceptional Customer Experience initiatives for innovative energy company. Focusing on process optimization and team development in a remote setting.
Export Customer Service Analyst
Johnson & Johnson
Export Analyst at Johnson & Johnson ensuring compliance and efficiency in international order processing. Collaborating with supply chain and government regulations to optimize operations.
Customer Service Representative
SWBC
Customer Service Representative assisting callers with inquiries in a fast paced call center for Financial Institutions. Resolving account and transaction issues while ensuring customer satisfaction and quality expectations.
Customer Service Representative
Blue Cross and Blue Shield of Nebraska
Customer Service Rep answering member inquiries and advocating for customers at Blue Cross and Blue Shield of Nebraska. Handling phone calls while providing education and trust to members.
Student Support Specialist
WGU Advancement
Student Support Specialist managing inquiries and enhancing experiences for students and staff at WGU. Focused on support across varying skill levels within the organization.
Customer Care Specialist
Amplity Health
Customer Care Specialist providing support for healthcare inquiries via various channels. Responsible for managing patient inquiries while maintaining excellent service standards and guidelines.
Customer Service Representative
HelloGym
Remote In-Home Customer Service Phone Representative for HelloGym assisting with customer service inquiries. Engaging callers and managing membership accounts while providing excellent customer service.
Customer Service Representative I – Enrollment
Geisinger
Customer Service Representative resolving enrollment and eligibility issues at Geisinger Health Plan. Providing high-level customer service and supporting peers in claims resolution.
Inbound Customer Service Representative
CCC Intelligent Solutions
Inbound Customer Service Representative for medical claims assisting providers and patients with inquiries and information. Full-time remote role with structured performance incentives.
Customer Service Representative – Behavioral Health
CVS Health
Customer Service Representative providing advocate care in Behavioral Health for CVS Health. Assisting members with resources, claims understanding, and care pathways.
Customer Service Representative I
Amynta Group
Customer Service Representative managing incoming calls at Amynta Group's call center. Ensuring excellent customer satisfaction while assisting with the company’s programs and services.
Business Development Support Specialist – Real Estate
VirtualStaff365
Support Specialist for a long-established Australian real estate agency, providing administrative and advertising assistance for property listings. Ensuring coordination between owners, internal teams, and marketing functions.
Receptionist, Customer Support Assistant
Assist World
Remote Receptionist & Customer Support Assistant at a fast-growing window and door retailer. Handling inbound calls and supporting administrative tasks with a remote team across US time zones.
Customer Service, Operations Virtual Assistant
Assist World
Virtual Assistant supporting customer service and operations for a growing mosquito control company. Managing inbound calls, payments, and coordination with field technicians.
Tax Preparation Support Representative
Jackson Hewitt Tax Service Inc.
Tax Preparation Support Representative providing assistance for tax preparers in a fully remote work environment. Ensuring high-quality responses and support for tax-related inquiries from Jackson Hewitt.