Data Analyst, Disability Operations
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Job Description
Data Analyst developing disability operations reporting and BI solutions for Manulife, an international financial services provider. Transforming data, visualizing insights, and partnering with data scientists.
Responsibilities:
- Work with operational teams to develop analytic and business intelligence solutions
- Create complex stored procedures to extract and transform data for data analysis and process automation
- Become a Disability data subject matter expert
- Visualize and present data for management using tools such as Microsoft Power BI
- Support ad-hoc data and analysis requests from the business
- Partner with the Advanced Analytics team of Data Scientists on various projects
- Use data to discover opportunities and solve business problems
- Develop insights that enhance customer experience, grow businesses, minimize risk, and engage employees
Requirements:
- Expert database knowledge and ability to create complex code to process and interpret large volumes of detailed data
- Experience with visualization and BI tools such as Microsoft Power BI, Tableau or QlikView
- Advanced experience in SQL using Microsoft SQL Server Management Studio 2016+
- Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate)
- Capacity for constant learning, openness to change, and continuous improvement
- Superior written and verbal communication skills and ability to explain technical concepts to management
- Ability to work with both technical and non-technical resources
- Expert knowledge of MS Office Suite
- Very strong problem solving, decision making, multi-tasking, prioritization, and collaboration skills
- Experience with Agile/Lean Six Sigma
- Preferred: experience in Python, Java, R, VBA, Visual Studio
- Preferred: familiarity with predictive models and advanced analytics
- Preferred: experience and business knowledge in Financial Services and Group Benefits
Benefits:
- Incentive programs and incentive compensation tied to business and individual performance
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Flexible environment supporting well-being and inclusion
- Learning and career growth support
- Remote working arrangement
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