Data Analyst, Disability Operations
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Job Description
Data Analyst developing SQL, Power BI, and business intelligence solutions for Manulife’s disability operations. Partnering with operational teams and data scientists to improve insights and automate processes.
Responsibilities:
- Work with operational teams to develop analytic and business intelligence solutions
- Create complex stored procedures to extract and transform data for data analysis and process automation
- Become a Disability data subject matter expert
- Visualize and present data for management using tools such as Microsoft Power BI
- Support ad-hoc business requests for data and analysis
- Partner with the Advanced Analytics team of Data Scientists on various projects
- Use data to discover opportunities and solve business problems
- Generate insights that enhance customer experience, grow businesses, minimize risk, and engage employees
Requirements:
- Expert database knowledge and ability to create complex code to process and interpret large volumes of detailed data
- Experience with visualization and BI tools such as Microsoft Power BI, Tableau, or QlikView
- Advanced SQL experience using Microsoft SQL Server Management Studio 2016+
- Experience with Microsoft Power Platform, including Power BI, Power Apps, and Power Automate
- Superior written and verbal communication skills and ability to explain technical concepts to management
- Demonstrated ability to work with technical and non-technical resources
- Expert knowledge of MS Office Suite
- Very strong problem-solving, decision-making, multitasking, prioritization, and collaboration skills
- Experience with Agile/Lean Six Sigma
- Preferred: Experience in Python, Java, R, VBA, or Visual Studio
- Preferred: Familiarity with predictive models and advanced analytics
- Preferred: Experience and business knowledge in Financial Services and Group Benefits
Benefits:
- Flexible work environment supporting learning, growth, well-being, and inclusion
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive compensation tied to business and individual performance
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