Director, Communications – LATAM

Posted 1hrs ago

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Job Description

Director, Communications leading LATAM communications for Smile Train in Brazil, overseeing strategic campaigns and stakeholder engagement across the region.

Responsibilities:

  • Build and strengthen the LATAM Communications function, including team structure, governance, workflows, and scalable operational processes.
  • Recruit, develop, and mentor a high-performing communications team.
  • Develop annual and multi-year regional communications strategies aligned with LATAM and global priorities.
  • Build cross-functional operating models with Programs, Advocacy, Finance, and Global Communications.
  • Establish planning processes, performance metrics, and reporting frameworks to measure regional impact.
  • Lead development and execution of strategic communications campaigns across Latin America with clear objectives, messaging architecture, and measurable outcomes.
  • Develop institutional narratives and storytelling that strengthen Smile Train's reputation, mission visibility, and partner engagement.
  • Oversee multi-channel communications across social media, digital platforms, newsletters, websites, and institutional assets.
  • Lead regional public relations and external communications in priority markets.
  • Build a vibrant LATAM Partner Community fostering engagement, recognition, and mission alignment.
  • Develop partner-facing communications tools, branding materials, and storytelling frameworks.
  • Support programmatic initiatives including Education & Training, advocacy priorities, and partner capacity-building.
  • Strengthen awareness, reduce stigma, and elevate comprehensive cleft care across the region.
  • Lead internal LATAM communications to strengthen alignment, transparency, and culture.
  • Partner with regional leadership to ensure integrated executive and organizational messaging.
  • Oversee operational communications infrastructure including translations, document governance, and asset management.
  • Lead communications planning for regional events, medical congresses, partner gatherings, and strategic stakeholder engagements.
  • Manage relationships with agencies, creative partners, translators, and external vendors with clear briefs, timelines, and quality standards.
  • Manage vendor budgets and deliverables ensuring strategic alignment and quality.
  • Serve as primary LATAM communications liaison with Global Communications.
  • Translate global campaigns and priorities into culturally relevant regional execution.
  • Ensure communications materials consistently meet regional and global quality expectations.

Requirements:

  • Must reside in the Sao Paulo area.
  • Must have recent experience in a Director-level Communications role.
  • Bachelor's degree in Communications, Journalism, Public Relations, International Relations, Marketing, or related field.
  • Minimum 15 years of progressive communications leadership experience.
  • Proven leadership in regional or global communications within complex, matrixed organizations.
  • Demonstrated success building or transforming communications functions, including governance, workflows, and scalable systems.
  • Significant experience in nonprofit, NGO, public health, healthcare, or mission-driven organizations.
  • Proven success designing strategic communications campaigns across multiple channels and markets.
  • Strong executive communications and institutional storytelling experience.
  • Demonstrated ability managing agencies, vendors, and cross-functional teams.
  • Professional fluency in English, Portuguese, and Spanish required.

Benefits:

  • Ability to travel within Latin America and internationally as required