Unified Communications Engineer
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Job Description
Remote Unified Communications Engineer supporting enterprise clients’ Cisco Webex and Unified Communications networks. Designing, deploying, troubleshooting, and maintaining voice, video, and collaboration systems.
Responsibilities:
- Work full-time remotely as an extension of a single enterprise client's internal engineering team
- Design, develop, deploy, and support the client's Unified Communications voice, video, and collaboration networks
- Maintain and administer Cisco telephony equipment, CUBEs, circuits, and Webex Cloud
- Deploy and maintain Cisco voice and video products, including cloud configuration
- Design and build Unified Communications solutions supporting the client's cloud migration
- Troubleshoot voice communications problems across UC clusters and endpoints
- Troubleshoot VoIP traffic across Cisco switches and routers
- Analyze raw data and packet captures to isolate and resolve issues
- Respond quickly to software and hardware issues and resolve problems on the spot
- Build system integrity and connectivity tests
- Monitor infrastructure health and proactively address issues
- Serve as technical lead on UC projects
- Mentor team members and share technical expertise
- Collaborate with client stakeholders, project managers, and Waterfield engineering teams
- Participate in Tier 2 after-hours and on-call support rotation
- Support installations, testing, maintenance windows, and managed events after hours and on weekends
- Create and maintain technical documentation, diagrams, configurations, and operating procedures
- Provide status reports on project, maintenance, and support activities
- Travel to client sites as needed
Requirements:
- Minimum of 5 years of engineering experience in telecommunications
- Minimum of 5 years of hands-on technical experience with Cisco Unified Communications products and Cisco Webex Cloud for voice and video
- Intermediate understanding of networking, including QoS
- Technical understanding of Cisco Webex Calling, Webex Contact Center, Webex Customer Assist, Webex Video and conferencing hardware/endpoints
- Technical understanding of Cisco Unified Communications Manager and Cisco Unity Connection
- Technical understanding of voice gateways, routers, switches, Cisco CUBE routers, and/or other SBC solutions
- Technical understanding of cloud carrier (cloud PSTN) services
- Familiarity with Cisco UCCX is a plus
- Strong collaboration and client-focused abilities
- Excellent written and verbal communication skills
- Bachelor's degree in Computer Science, Engineering, or a related field preferred
- Relevant Cisco certifications preferred, such as CCNP Collaboration or Webex certifications
- Availability to work flexible hours for after-hours and weekend activities
- Ability to participate in a Tier 2 after-hours/on-call rotation
- Ability to work remotely full-time as a dedicated resource to a single client
- Must reside and work in the United States
- Ability to work 8:00 AM–5:00 PM Eastern Time regardless of home time zone, with overtime when necessary
- Ability to travel to client sites as needed
- Ability to sit for long periods
- Ability to lift equipment or tools up to 20 pounds
- Normal or corrected vision and hearing
Benefits:
- Overtime when necessary
- Tier 2 after-hours and on-call support rotation
- Support for after-hours and weekend activities
- Remote work arrangement
- Full-time 8-hour shift schedule
- Equal employment opportunity
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