Director, Localization Management
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Job Description
Director of Localization Management at CFA Institute, establishing enterprise-wide localization function and leading a small specialist team for multilingual products. Overseeing operational strategies and partnerships across global stakeholders.
Responsibilities:
- Define and lead the enterprise localisation operating model for certificate and learning products
- Establish governance frameworks to ensure linguistic accuracy, terminology consistency, and quality across languages and annual update cycles
- Own the end-to-end localisation lifecycle, with accountability for strategy, delivery, budget, timelines, and risk
- Develop and lead a small specialist team, initially lean in size with planned growth over time
- Select and manage language service providers and reviewers, setting clear performance expectations and measurable quality outcomes
- Own the localisation technology ecosystem, including TMS and QA tooling, ensuring scalable and integrated workflows
- Partner with Product Management, Education, Technology, Marketing, and regional stakeholders to align localisation with product roadmaps and release schedules
- Monitor and optimise KPIs across cost, quality, turnaround time, and customer impact to drive continuous improvement
Requirements:
- 10+ years’ experience in enterprise localisation, global content operations, or multilingual product delivery; experience in education, credentialing, or regulated content environments strongly preferred
- Experience working on the client or corporate side, the agency side, or both, with a strong understanding of the end-to-end localisation ecosystem
- Demonstrated success establishing governance models and scalable operating frameworks in complex organisations
- Proven experience developing and leading teams, ideally in build-from-scratch or scale-up environments
- Strong vendor and partner management skills with clear accountability for quality and performance
- Experience with translation management systems and localisation tooling; familiarity with Phrase TMS is advantageous
- Strong financial and analytical acumen, including budget ownership and cost optimisation
- Fluency in English required; multilingual capability and familiarity with China, Japan, and Latin America markets and language groups is a strong plus.
Benefits:
- Comprehensive health coverage for you and your family
- Generous leave and time off
- Competitive retirement plans
- Flexible work options
- Wellness, education, and support programs
- Eligibility for an annual incentive bonus
- 12% employer contribution to a 401(k)/pension plan
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