Director – Service Acceptance
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Job Description
Director of Service Acceptance leading service validation strategies minimizing defects and ensuring compliance at AST SpaceMobile. Managing a global team for complex network infrastructure deployments.
Responsibilities:
- Define and own the overall service acceptance strategy, governance model, and execution roadmap
- Lead and develop a global team of acceptance managers, test leads, and engineers across multiple regions
- Establish validation standards, acceptance criteria, and structured test frameworks
- Oversee execution of validation activities including regression, interoperability, and performance testing
- Ensure acceptance processes meet defined performance requirements, SLAs, and compliance standards
- Develop and implement automation strategies for regression and acceptance testing
- Coordinate cross-functional teams to ensure alignment across system integration, deployment, and validation efforts
- Manage engagement with external partners and ensure successful integration and validation across multiple systems
- Drive defect tracking, root cause analysis (RCA), and resolution workflows to ensure high-quality outcomes
- Ensure readiness documentation, test results, and acceptance artifacts are complete and auditable
- Lead transition of accepted services into operational environments, ensuring stability and readiness
- Provide executive-level reporting on acceptance progress, risks, and performance metrics
- Drive continuous improvement of validation processes, frameworks, and operational efficiency
Requirements:
- Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Engineering, or a related technical field
- Advanced degree or relevant certifications preferred
- A minimum of 12+ years of experience in telecommunications, systems integration, network deployment, or service validation
- Demonstrated experience in leading technical teams across multiple regions or projects
- Proven experience managing complex, multi-site or multi-environment validation and deployment efforts
- Experience working across cross-functional teams and external partners
- Experience with large-scale network or infrastructure deployments
- Familiarity with system integration, interoperability testing, and performance validation
- Knowledge of regulatory, compliance, or certification processes
- Experience implementing validation automation frameworks
- Strong interpersonal and leadership skills
- Proven ability to collaborate effectively within cross-functional teams
- Excellent written and verbal communication skills, including executive-level reporting
- Strong analytical and problem-solving capabilities
- Meticulous attention to detail to ensure accuracy of documentation and deliverables
- Ability to manage multiple priorities in fast-paced environments
- Strong decision-making and stakeholder management skills.
Benefits:
- This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands.
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