Disability Account Specialist
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Job Description
Disability Account Specialist managing protected health information and FMLA/disability forms for healthcare facilities. Verifying records, completing paperwork, and supporting patients and clients remotely.
Responsibilities:
- Act as a main contact for communicating and collaborating with assigned accounts
- Review and verify FMLA and Disability forms for validity and compliance with HIPAA/HITECH and other requirements
- Verify patient information within assigned accounts’ EMR systems using key patient identifiers
- Confirm request information and request additional documentation from patients/requesters
- Pull and complete forms accurately and in compliance with MRO Clinics policies, procedures, and state/federal regulations
- Follow workflows specific to assigned accounts
- Provide and log detailed, accurate information on each form processed
- Update and maintain an accurate Accounting of Disclosures
- Provide customer service to patients and clients while ensuring patient privacy
- Handle high call volumes while maintaining service and professionalism
- Maintain production and quality goals while managing assigned accounts within established turnaround times
- Report to the Director of Disability as necessary
Requirements:
- Thorough and detail-oriented
- Professional demeanor
- Customer-oriented disposition
- Positive attitude and ability to interact well with employees
- Excellent communication skills
- Consistent dependability and attendance
- Confidentiality and discretion
- Ability to conduct and interpret HIPAA/Privacy Guidelines
- Solid organizational skills, including multitasking and time-management
- Flexibility to adapt to frequent changes in the industry and office
- High School Diploma or equivalent required
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
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