Diseñador de Procesos – Conocimiento en Banca
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Job Description
Diseñador de Procesos para implementación de soluciones en la gestión de Servicios para Clientes. Colaboración en el diseño de procesos que aseguren la entrega de valor centrados en el cliente.
Responsibilities:
- Diseñar e implementar modelos de procesos detallados para las soluciones desarrolladas en las células que participa
- Estabilizar la implementación de procesos en colaboración con áreas funcionales clave
- Aportar junto a los equipos de Diseño y Producto con el diseño de procesos que garanticen la entrega de valor en la experiencia al cliente o empleado
- Actualizar la caracterización de procesos a través de las transiciones arquitectónicas
- Liderar y fomentar la creación conjunta de experiencias de cliente y empleado en el diseño de procesos
- Implementar técnicas analíticas, de modelado y optimización para la optimización de procesos
- Apoyar estrategias de democratización del conocimiento dentro de la organización
Requirements:
- Más de 3 años de experiencia comprobada en diseño y optimización de procesos
- Conocimiento en Documentación, Diseño y Mejoramiento de Procesos
- Conocimiento en Gestión de Proyectos
- Conocimiento en Metodologías Ágiles
- Conocimiento en Herramientas BIZAGI o Microsoft Visio
- Conocimientos en habilitadores digitales para el mejoramiento de procesos como RPA, Inteligencia Artificial, Servicios y analítica de Datos
Benefits:
- Salud
- Tiempo libre remunerado
- Oportunidades de desarrollo profesional
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