District Manager – Parts and Service
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Job Description
District Manager responsible for leading Chevrolet aftersales strategy and operations in Nebraska. Collaborating with dealerships to enhance performance and customer satisfaction.
Responsibilities:
- Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience.
- Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment.
- Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives.
- Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives.
- Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic.
- Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds.
- Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction.
- Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes.
- Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements.
- Resolve aftersales customer concerns, including but not limited to: SPAC (Service Parts Assistance Center) CAC (Customer Assistance Center) TAC (Technical Assistance Center) Goodwill, Warranty, and Policy Requests
- Monitor and deliver on KPIs including: Sales Reporting Tool (SRT) objectives Net Promoter Score (NPS) Customer Retention Service Training Standards (STS) EV Training & Compliance
Requirements:
- Bachelor’s Degree or equivalent professional experience.
- Minimum 2 years of experience leading and improving dealership Fixed Operations.
- Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.
- Deep understanding of Dealership Service & Parts Operations, including: Automotive Parts and Service Systems Dealer Operating Reports & Fixed Ops Analysis Tools Profit department structures and interdependencies Consultative selling techniques
- Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.
- Excellent oral and written communication skills, with the ability to inform and persuade effectively.
- Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience.
- The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity.
Benefits:
- medical
- dental
- vision
- Health Savings Account
- Flexible Spending Accounts
- retirement savings plan
- sickness and accident benefits
- life insurance
- paid vacation & holidays
- tuition assistance programs
- employee assistance program
- GM vehicle discounts
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