Duty Manager
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Job Description
Duty Manager overseeing Front Office operations at Accor’s Ibis Styles Sydney Central hotel. Supervising staff, resolving guest issues, and coordinating hotel operations across rotating shifts.
Responsibilities:
- Assist and oversee the day-to-day operations of the Front Office team
- Supervise and mentor team members
- Ensure smooth and efficient hotel operations in the absence of senior management
- Maintain a high level of customer service
- Resolve guest complaints and challenges to reach win-win outcomes
- Process and assist with guest check-in and check-out
- Respond to and coordinate emergency situations
Requirements:
- Relevant experience in the hotel industry
- Strong working knowledge of Opera/Opera Cloud, Microsoft Outlook and Microsoft Office
- Guest-obsessed focus with the ability to flex in a fast-paced and ever-changing environment
- Ability to navigate through change and provide quick-thinking solutions should problems arise
- Leadership qualities and ability to assist colleagues where needed
- High levels of communication with other departments
- Clear and confident written and verbal communication skills
- Availability to work flexibly on a rotating roster including morning, evening and overnight shifts
- Valid Responsible Service of Alcohol certificate
- Valid CPR and First Aid certificate
Benefits:
- Enjoy discounted Heartist® rates across Accor’s global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers
- Grow and travel with your career globally across more than 110 countries and 45 hotel brands
- Continuous learning and investment into your capability
- Work alongside passionate industry professionals
- Be mentored by experienced Accor Hospitality professionals
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