Experienced Global Study Manager – Clinical Research, Central Labs Services
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Job Description
Global Study Manager overseeing complex clinical trials for Labcorp’s central laboratory services. Managing client relationships, budgets, risks, milestones, and cross-functional study delivery.
Responsibilities:
- Serve as the key contact for clients and liaison between clients, CROs, and Labcorp
- Lead interactions among Labcorp study team members to ensure seamless study delivery
- Provide project management oversight for client deliverables through budget, risk, and milestone management
- Facilitate communications between clients and the extended Labcorp study team, including Study Design Lead and Regional Study Coordinator
- Review statements of work (SOW) to ensure quality implementation of client-specific requirements
- Manage a portfolio of global, high-complexity studies
- Act as a client ambassador within Labcorp Central Laboratory Services and across Labcorp business units
- Document and act on customer expectations in compliance with regulatory requirements
- Manage conflicting priorities and make difficult decisions in dynamic environments
- Implement, monitor, and report performance metrics
- Participate in continuous process improvement, quality, and productivity initiatives
- Work with internal and external personnel to understand assigned-client culture and pipeline
- Build internal and external relationships to deliver projects on time and within budget
- Participate in functional meetings and provide input while keeping processes up to date
- Comply with the LCLS Global Project Management strategy
- Support a culture of continuous improvement, quality, and productivity
- Perform other duties as assigned
Requirements:
- High school diploma or equivalent
- 5 or more years of experience in pharmaceutical, biotechnology, CRO industry
- 5 or more years of experience managing complex global clinical projects, including budget, risk, timeline and stakeholder management
- 5 or more years of experience in client facing (internal and external stakeholder) and stakeholder management
- Proven ability to drive project execution, influence cross-functional teams and deliver results in a dynamic, fast-paced environment
- Ability to lead client communications confidently, manage expectations, influence outcomes, and build long-term trusted partnerships
- Demonstrated leadership skills, including the ability to influence without direct authority, align cross-functional teams, and remove roadblocks
- Proven ability to think beyond immediate project tasks and contribute to broader client, operational, and organizational objectives
- Customer-focused and solution-oriented approach, with a commitment to delivering exceptional client experience
- Demonstrated success in process improvement, change management or operational excellence initiatives
- Excellent understanding of clinical trials, project management methodologies, and clinical development processes
- Strong ownership mindset with a demonstrated record of accountability, independent decision-making, and successful execution of complex projects
- Proven ability to think strategically, anticipate challenges, and develop proactive solutions that support client and business objectives
Benefits:
- Medical
- Dental
- Vision
- Life insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
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